Error while checking server availability

[formal herald]

Laptop #1 in Local Network, is able to ping and access Immich Server.
Android App in Local Network, is not able to ping or access Immich Server.
Currently using DECO Mesh Network. Immich Server currently is using an static ip.
I understand is not necessarly an Immich issue, but could appreciate the guidance.

Immich Logs:

ApiException 400: Socket operation failed: GET /server/ping (Inner exception: ClientException with SocketException: No route to host (OS Error: No route to host, errno = 113), address = x.x.x.x, port = 34414, uri=http://x.x.x.x:2283/api/server/ping)

#0 IOClient.send (package:http/src/io_client.dart:154)
<asynchronous suspension>
#1 BaseClient._sendUnstreamed (package:http/src/base_client.dart:93)
<asynchronous suspension>
#2 ApiClient.invokeAPI (package:openapi/api_client.dart:101)
<asynchronous suspension>
#3 ServerApi.pingServer (package:openapi/api/server_api.dart:592)
<asynchronous suspension>
#4 Future.timeout.<anonymous closure> (dart:async/future_impl.dart:1064)
<asynchronous suspension>
#5 ApiService._isEndpointAvailable (package:immich_mobile/services/api.service.dart:124)
<asynchronous suspension>
#6 ApiService.resolveEndpoint (package:immich_mobile/services/api.service.dart:109)
<asynchronous suspension>
#7 ApiService.resolveAndSetEndpoint (package:immich_mobile/services/api.service.dart:85)
<asynchronous suspension>
#8 AuthService.validateServerUrl (package:immich_mobile/services/auth.service.dart:59)
<asynchronous suspension>
#9 LoginForm.build.getServerAuthSettings (package:immich_mobile/widgets/forms/login/login_form.dart:96)
<asynchronous suspension>

[wraith monolith]

:wave: Hey @formal herald,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker ps -a docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
• Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Checklist

I have...

1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

• Your docker-compose.yml and .env files.
• Logs from all the containers and their status (see above).
• All the troubleshooting steps you've tried so far.
• Any recent changes you've made to Immich or your system.
• Details about your system (both software/OS and hardware).
• Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
• The version of the Immich server, mobile app, and other relevant pieces.
• Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[wraith monolith]

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

[elfin locust]

Can you access Immich from the mobile browser?

[formal herald]

I tried, but I can´t either.

I used an app to ping from the Android device to the Server where Immich is install, and fails to reach.

I can successfully do it from the laptop. (That gives me the indicator is an issue in my android device or router. (DECOS)

[elfin locust]

Hmm that seems
Like you are not on the same network with the server

[formal herald]

Right! But they are connected in the same home network. Debianlab (where Immich is running)

And Nyx-Silver-L communicate just fine.

The zfold in the other hand is not.

[valid turtle]

What if you put your laptop on wifi instead of wired