#Issue loading images on web version

1 messages · Page 1 of 1 (latest)

tiny basin
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I am using truenas and just updated to 1.9.12 from 1.9.8 and while trying to use web version no images will load. Thumbnails are blurry and after clicking an image it shows error loading image message. Everything appears to be fine on app version. Not sure if it is because When installed I used old storage configuration and allowed system to create datasets. Need some help here don't want to mess anything up further and risk loosing data.

Capture.PNG Capture1.PNG
thin orioleBOT
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:wave: Hey @tiny basin,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
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  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

thin orioleBOT
fiery flax
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What do you mean by 1.9.12?

coral girder
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I am having the exact same issue after upgrading to TrueNAS version 1.9.12, corresponding to Immich 1.137.3

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I thought maybe some folder structure had changed and started the "Migration (migrate thumbnails for assets and faces to the latest folder structure)" task, and at this point the logs looked like this :

[Nest] 7  - 08/04/2025, 11:04:46 AM    WARN [Microservices:ApiKeyService] Unable to complete move. Error renaming file with code ENOENT and message: ENOENT: no such file or directory, rename 'upload/thumbs/75db0dda-8892-4abc-89c4-5d3c0030f663/70/d6/70d6f0a0-507a-49d6-abac-8be97e28dd90.jpeg' -> '/data/thumbs/75db0dda-8892-4abc-89c4-5d3c0030f663/70/d6/70d6f0a0-507a-49d6-abac-8be97e28dd90.jpeg'
[Nest] 7  - 08/04/2025, 11:04:46 AM    WARN [Microservices:ApiKeyService] Unable to complete move. Error renaming file with code ENOENT and message: ENOENT: no such file or directory, rename 'upload/thumbs/75db0dda-8892-4abc-89c4-5d3c0030f663/ca/b1/cab1a2e0-e378-48c3-894d-aa8a4d07c078.jpeg' -> '/data/thumbs/75db0dda-8892-4abc-89c4-5d3c0030f663/ca/b1/cab1a2e0-e378-48c3-894d-aa8a4d07c078.jpeg'
[Nest] 7  - 08/04/2025, 11:04:46 AM    WARN [Microservices:ApiKeyService] Unable to complete move. Error renaming file with code ENOENT and message: ENOENT: no such file or directory, rename 'upload/thumbs/75db0dda-8892-4abc-89c4-5d3c0030f663/eb/65/eb657591-9c1b-4a62-be91-472662547105.jpeg' -> '/data/thumbs/75db0dda-8892-4abc-89c4-5d3c0030f663/eb/65/eb657591-9c1b-4a62-be91-472662547105.jpeg'
.....
elfin rain
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Or wait for an update on the trueNAS side, it might be fixed relatively soon

coral girder
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This did fix it! Thanks!! Nota for anyone trying to do this, the "immich-admin change-media-location" command only worked when start from the /usr/src/app current folder, not when started from any other location

tiny basin
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I updated the version of the immich app on truenas. 1.9.12 is the application version on truenas side. I need help figuring out why I cant open anything and how to move to new file locations with out loosing any data. Im a total noob and dont understand most of the stuff talked about in the other threads.

elfin rain
elfin rain
tiny basin
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I'm just confused because some of them say use upload, thumbs, backups etc. and others say just use data and pgdata folders. I guess I set it up wrong and used dataset created by system when initially setting up the app and that's what's causing most the confusion I just don't know how to transfer from datasets that I don't have access to and I'm not sure what datasets to migrate them to. Its kind of information overload.

elfin rain
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The old configuration used multiple datasets
Now everything (except the Postgres) can me inside in a single dataset

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You could create a new one and move the content of all the others inside it

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The last link I gave should explain that

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There is juste one error when moving the video dataset it’s not to video but encoded-video

tiny basin
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ok will the rsync command create those datasets inside the new data folder or do I need to make those first?

elfin rain
tiny basin
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So only make the data and pgdata and it'll do the rest?

elfin rain
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Kind of
Don’t you already have a dataset for pgData?

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Because if that is the case, for this one you don’t need to move it

tiny basin
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no like i said i totally set it up wrong initially. Everything was created by the system

elfin rain
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Oooh yeaaah, then it could be harder

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Do you have a copy of your stuff (photos/videos)?

It might be easier for you to start fresh

tiny basin
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That's what I was thinking. Luckily I still have access to everything on the app side so ill probably just make sure I have all files downloaded on my phone and reinstall on truenas then. Was hoping I could find some way to avoid that but looks like it isn't possible. Never watching a YouTube tutorial for app downloads again now I know always check the official forums.

elfin rain
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I just don't have the time now to help you with that