#Immutable chunks error

1 messages · Page 1 of 1 (latest)

eternal nexus
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Hi all, I am getting an immutable chunks error after restarting my immich VM. I have my upload cation fstab'd to a externl share ands has been working fine, ever sense a host restart I am getting this error. Any insight is appreciated

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rocky peakBOT
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:wave: Hey @eternal nexus,

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References

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Checklist

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Information

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eternal nexus
rocky peakBOT
smoky talon
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This is most likely a caching issue

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Try in an incognito tab and then if that doesn't work, then restarting your reverse proxy

eternal nexus
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Incognito it gives a 502 as well. Have restarted the proxy too. I have noticed the main immich app container constantly restarts when doing docker ps. Would you like the logs?

eternal nexus
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Starting microservices worker
[Nest] 6 - 08/04/2025, 12:21:27 PM LOG [Microservices:EventRepository] Initialized websocket server
[Nest] 6 - 08/04/2025, 12:21:27 PM LOG [Microservices:DatabaseRepository] targetLists=1, current=1 for clip_index of 8 rows
[Nest] 6 - 08/04/2025, 12:21:27 PM LOG [Microservices:DatabaseRepository] targetLists=1, current=1 for face_index of 5 rows
[Nest] 6 - 08/04/2025, 12:21:27 PM LOG [Microservices:StorageService] Verifying system mount folder checks, current state: {"mountChecks":{"thumbs":true,"upload":true,"backups":true,"library":true,"profile":true,"encoded-video":true}}
[Nest] 6 - 08/04/2025, 12:21:27 PM ERROR [Microservices:StorageService] Failed to read (/data/encoded-video/.immich): Error: ENOENT: no such file or directory, open '/data/encoded-video/.immich'
microservices worker error: Error: Failed to read: "<UPLOAD_LOCATION>/encoded-video/.immich (/data/encoded-video/.immich) - Please see https://immich.app/docs/administration/system-integrity#folder-checks for more information.", stack: Error: Failed to read: "<UPLOAD_LOCATION>/encoded-video/.immich (/data/encoded-video/.immich) - Please see https://immich.app/docs/administration/system-integrity#folder-checks for more information."
at StorageService.verifyReadAccess (/usr/src/app/server/dist/services/storage.service.js:127:19)
at async /usr/src/app/server/dist/services/storage.service.js:56:21
at async /usr/src/app/server/dist/repositories/database.repository.js:379:27
at async /usr/src/app/server/node_modules/kysely/dist/cjs/kysely.js:535:20
at async DefaultConnectionProvider.provideConnection (/usr/src/app/server/node_modules/kysely/dist/cjs/driver/default-connection-provider.js:12:20)
at async /usr/src/app/server/dist/repositories/database.repository.js:376:13
microservices worker exited with code 1
Killing api process
Initializing Immich v1.137.3
Detected CPU Cores: 2
Starting api worker
Starting microservices worker
docker-admin@docker-template:~$

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I'd also like to mention this happens on a fresh instance as well with everything set to default

silver anchor
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This means that either A) the permissions aren't correct at the upload location or B) The upload location is no longer where it's expected to be.

Basically immich is trying to read a file from the upload folder and it can't find it, so it's failing to start

eternal nexus
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Even if i set this on a new install this happens

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it worked fine previously

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when it worked the upload location was the share and would populate the default folders

silver anchor
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I'm just saying that's what that error means. Immich writes a hidden . file to each of the top level directories. When it boots and can't find that file, it will fail to start. How it became missing, or is no longer readable I am unsure of.

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A new isntall means wiping your postgres database, is that what you mean?

eternal nexus
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a fresh VM more or less from scratch

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if I leave everything default and don't change anything, it happens

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thats why at first i thought it'd be a network share issue, then i tried on a fresh VM and leaving everything default, it stil happens

silver anchor
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I would suggest (Not using a fresh vm) and just creating a new folder on the vm in your home directory (immich-test) or something. Put the default docker compose and env in there and attempt to just start it. Post the logs after. It would be a failed to write error if it won't boot on first run, it will fail to write the hidden files

eternal nexus
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let me try that

silver anchor
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If that actually fails to work then it's some larger issue with permissions

eternal nexus
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so the test directory worked

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as expected

silver anchor
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So yes. Then it's an issue of, you had an existing installation, the mount became unavailable, and is still unavailable from immich's perspective so it's failing to start

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if you try a sudo mount -a and try and restart immich what happens?

eternal nexus
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I've done mount -a and even write to the file location

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can*

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but it still hangs to start

silver anchor
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Something with permissions is happening then. Can you see the .immich file in the encode-video folder from the host that will run immich?

ls -a /media/photos/upload/encoded-video

eternal nexus
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no file or directory exists, probably why

silver anchor
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That would do it

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So will need to figure out the mount issues

eternal nexus
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the mount just has the text file i wrote

silver anchor
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Need to figure out what happened to the files then I guess, that's the real mystery

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Hopefully you have a backup you can restore from if the files can't be located for some reason

eternal nexus
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thats the thing

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backups do this too

silver anchor
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They just disappear?

eternal nexus
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the mount is persistnt per the fstab so the mount doesnt disappear

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so all data is still there, its just when i restore or rebuilf the vm with this share it freaks out

smoky talon
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Is it possible that the share is unavailable until some time in the future? By the time it is available immich has already tried to start?

eternal nexus
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nope, always present

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gort it up and going now though, recreated the folders and touched a .immich file in all dirs and works now

smoky talon
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And you can shut it down and restart the VM successfully?

eternal nexus
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let me give that a try

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yup works fine now

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thank you for the assistance, i appreciate it