#Images not removing from the server after deleting from Immich Web

1 messages · Page 1 of 1 (latest)

viscid meteor
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I am having an issue where when I delete an image/video from the Immich Web or Mobile App (click delete, then clear the trash bin), it successfully removes it from Immich, but does not remove it from the server where the images are stored in the folder structure.

Steps to reproduce this are:

  1. Click on a photo/video in Immich Web or Mobile App
  2. Click delete (moved to the Trash)
  3. Navigate to the Trash
  4. Empty Trash

When I follow these steps I can no longer view the image/video on the Immich Web or on the Mobile app which initially made me think that the image was now gone. But I could see after deleting some large videos that the storage space on my server was not going down which prompted me to investigate this.

Example below:

  1. Deleted image "DSC_0014.jpg" from the Immich Web and cleared the Trash (Image 1 and 2 attached)
  2. Waited 2 hours to ensure any jobs didnt affect this deletion
  3. Navigated to the folder structure on the server and found image "DSC_0014.jpg" was still present

It would be great if someone could have a look and provide any advice on this.

Thanks
Dave

📎 Image_1 📎 Image_2 📎 Image_3
worthy radishBOT
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:wave: Hey @viscid meteor,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

viscid meteor
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.env file contents

UPLOAD_LOCATION=./library
DB_DATA_LOCATION=./postgres
TZ=Europe/Belfast
IMMICH_VERSION=release
DB_PASSWORD=supersecurepassword
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Server is Ubuntu 24.04.2 LTS

Immich Server v1.135.3

📎 docker-compose.yml
worthy radishBOT
pine geyser
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What are you hosting this on?

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Ah sorry I see Ubuntu

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Anything in the logs?

viscid meteor
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When I bin the item I get these logs (Image 4)

When I empty trash (permanently delete asset) I get (Image 5)

📎 Image_4 📎 Image_5
pine geyser
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You're attaching extensionless images and that's just very annoying to work with

viscid meteor
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2 mins, let me copy and paste them

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Nevermind, I found the culprit, the permissions on the file allowed Immich to upload, but not to delete. Updated file permissions and this is all sorted now. Thanks for your assistance anyway!

pine geyser
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I was hoping to see some error deleting in the logs but you figured it out 👀

viscid meteor