Ugreen DXP 4800 Plus - Immich Server Docker crashes / does not launch | Immich | Page 1

gilded drum Jul 10, 2025, 6:26 AM

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Hi everyone, i just got the NAS mentioned above yesterday and i set up immich and it worked for like an hour. When i later wanted to login on my wife's phone on my account so she could also use immich from her device the server crashed. Since then i always get an error on the immich_server and it does not launch. I checked the protocoll / logs and it only said (attached).

I was not able to understand whats going on. I also already tried deleting the whole project and starting again but that did not help either. I tried googling but as i am quite new to this i was not able to find anything or probably look it up with the right keywords.

📎 message.txt

fresh locustBOT Jul 10, 2025, 6:26 AM

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:wave: Hey @gilded drum,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich .

References

Container Logs: docker compose logs docs
Container Status: docker ps -a docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

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Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

gilded drum Jul 10, 2025, 6:33 AM

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📎 export_log_20250710083259.txt 📎 env.txt 📎 docker-compose.yml

fresh locustBOT Jul 10, 2025, 6:33 AM

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fresh locust ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

cerulean mural Jul 10, 2025, 7:43 AM

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I think this is the only thing that really stands out:
Bind for 0.0.0.0:2283 failed: port is already allocated

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That along with no immich_server container in your first log

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Is this the only docker project running there @gilded drum ?

gilded drum Jul 10, 2025, 7:44 AM

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Hi thanks for helping out - I just installed firefox a few moments ago to check for speed in another unrelated issue. But thats about it.

cerulean mural Jul 10, 2025, 7:45 AM

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The error might have been from you reinstalling the project though

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I'm guessing the first server container was still deleting/stuck

gilded drum Jul 10, 2025, 7:46 AM

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Is there a way for me to uninstall it again properly? Just deleting the project and maybe all folders and then creating them again?

cerulean mural Jul 10, 2025, 7:47 AM

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That should be it, yes, but from the sound of it the system on your NAS itself was still deleting or stuck, so might want to wait until that finished

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I'd start off with just stopping it, waiting 10 minutes and starting again

gilded drum Jul 10, 2025, 7:48 AM

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Ok i'll do that and post again after that

gilded drum Jul 10, 2025, 9:54 AM

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📎 message.txt

cerulean mural Jul 10, 2025, 9:56 AM

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These logs don't actually show any errors at all 👀

gilded drum Jul 10, 2025, 9:56 AM

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I'll put this on hold though because i just learned today that the drives i wanted to use / was using were only SMR drives so this might change when i swap out the HDDs on saturday.

cerulean mural Jul 10, 2025, 9:56 AM

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is immich_server or immich_postgres online?

gilded drum Jul 10, 2025, 9:56 AM

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This is how it looks currently

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The immich_server never starts. It loads a few minutes and then its again set to Not in Use

cerulean mural Jul 10, 2025, 9:58 AM

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It's probably waiting for immich_postgres to be healthy

gilded drum Jul 10, 2025, 10:00 AM

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But thats running atleast without any errors. I'll wait till saturday though as i hope with the new drives i wont have that many issues. Outside of the immich issue i had massive problems with write speeds and the system was unresponsive.

THank you for your quick support

cerulean mural Jul 10, 2025, 10:01 AM

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I'm not familiar with the UGreen UI but you should see if you can find what the logs say somehow

gilded drum Jul 10, 2025, 10:01 AM

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This is the log from the Docker Logs btw : failfull start project 'immich' err: Container immich_postgres Starting Container immich_postgres Started Container immich_server StartingError response from daemon: driver failed programming external connectivity on endpoint immich_server (e439a0c0125e0bbaf9f3c6d4aef7769516c6c688914312f83df6d9f40ae2d66a): Bind for 0.0.0.0:2283 failed: port is already allocated

cerulean mural Jul 10, 2025, 10:01 AM

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Or what hte uptime is for the postgres contanier

gilded drum Jul 10, 2025, 10:01 AM

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Failed to start container immich_server. Error: Error response from daemon: driver failed programming external connectivity on endpoint immich_server (7041f9f04b18e315354d865f5c2297d1733c5a0cfe0021dd6bf9f3691351c1b3): Bind for 0.0.0.0:2283 failed: port is already allocated

cerulean mural Jul 10, 2025, 10:02 AM

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I think for UGreen maybe port 2283 is reserved

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You could change the compose / project file to have 8383:2283 instead of 2283:2283

gilded drum Jul 10, 2025, 10:03 AM

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I'll try that - But could that happen? I mean it worked for the first 1-2hours

cerulean mural Jul 10, 2025, 10:03 AM

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It's either that or something else is using 2283 👀

gilded drum Jul 10, 2025, 10:05 AM

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Would i see that in my router ? 🙈 Sorry everything around network is really new to me.

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I tried once to add port forwarding when i wanted to build my own NAS and i could have messed up something there

cerulean mural Jul 10, 2025, 10:08 AM

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No the "in use" is for your device only

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I know how to show it all through the CLI but the UGreen UI is foreign to me 🙂

gilded drum Jul 10, 2025, 10:09 AM

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Thats no problem i'll try to figure it out and fill you in so you know it for the future 😄

#Ugreen DXP 4800 Plus - Immich Server Docker crashes / does not launch

References

Checklist

Information