#Immich not detecting photo storage after moving everything to an encrypted external harddrive

1 messages · Page 1 of 1 (latest)

split scroll
#

I messed up. I was running low on storage on my Raspberry Pi SD card so I decided to move everything to an external drive. I didn't know that it would cause problems with the metadata. I've since read the wiki but I don't know and haven't found any ways to fix this problem. I tried moving everything back to the SD card but it still didn't fix the issue. I think because the drive was encrypted using veracrypt, it may have not had permission to acces? I tried a bunch of things like specifying the environmental variables to point to the mounted drive, giving root access to portainer which was probably bad, changing the docker compose as i was running an old version of Immich from June 2024 i hadn't updated, among other things that I can't remember now. I moved things mostly back to the way they were with default immich installation. I can run immich mostly fine though the immich-microservices container seems to have disappeared recently (i happen to have a log of it from 16th february where i first started having these issues, the rest of the logs are from today).

image.png 📎 docker-compose.yml 📎 env 📎 immich_postgres_logs.txt 📎 immich_machine_learning_logs.txt 📎 immich_redis_logs.txt 📎 immich_server_logs.txt 📎 immich-microservices_logs.txt
wispy crescentBOT
#

:wave: Hey @split scroll,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

split scroll
#

currently running v1.127.0

wispy crescentBOT
hollow turtle
#

Can you clarify what behaviour you're seeing exactly?

split scroll
#

Nothing shows up. My whole photo and video library is invisible to immich. I've tried adding an external library path to mnt/veracrypt/volumes too but I get an error saying "path validation failed". I'm not sure how to fix this problem. While all the data is intact in the volumes, the images and videos are fragmented within hundreds of folders and I don't know if they contain the meta data like a normal Google takeout upload

Screenshot_20250623_024316_RVNC_Viewer.jpg
vocal goblet
#

This means the folder/volume is not mounted correctly

vocal goblet
#

And you did not apply the breaking changes for that version

wispy crescentBOT
hollow turtle
#

Hmm, seems more to me like the database was lost

#

@split scroll did it prompt you to create a new user?

vocal goblet
split scroll
split scroll
austere mango
#

I assume you have multiple instances running

split scroll
split scroll
split scroll
#

any more support?

vocal goblet
#

If "immich can't see your pictures" and it prompted you to make a new user then that means the database was completely reset and you need to restore from backup

wispy crescentBOT