#Motion Pictures just plays a black screen

1 messages · Page 1 of 1 (latest)

tired crypt
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I've attached a screen recording of the problem. When I hover over the play button of the preview, the motion picture works. However, when I open the motion picture and click the play button, it just shows a black screen. I tried this on the mobile app, and it works flawlessly. The problem only occurs on the web app 😭

mossy ginkgoBOT
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:wave: Hey @tired crypt,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

tired crypt
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.env

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=********

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=********

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=Asia/Manila

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=*******

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
📎 docker-compose.yml
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Any recent changes you've made to Immich or your system.

i did basic troubleshooting like restarting the server or reuploading the file

Details about your system (both software/OS and hardware).
OS: Ubuntu 24.04.2 LTS x86_64
CPU: Intel(R) Pentium(R) Gold G5400 (4) @ 3.70 GHz
GPU: Intel UHD Graphics 610 @ 1.05 GHz [Integrated]

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The version of the Immich server, mobile app, and other relevant pieces.
1.35.0

Any other information that you think might be relevant.
my homelab is behind a cgnat so im kinda running a reverse proxy but i tried with localhost and same problem

mossy ginkgoBOT
waxen pecan
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Which browser? You might be trying to play a format that it doesn't support

tired crypt
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edge browser

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microsoft edge*

weak sierra
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Do you mind to upload this related motional photo?

waxen pecan
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Be sure to zip it up because discord will destroy any relevant artefacts @tired crypt

tired crypt
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alright sure sorry for the late replies

weak sierra
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Sorry, I cannot reproduce this. Do you have non-default image and video transcoding settings?

tired crypt
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video transcoding settings is customized

waxen pecan
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....such as?

tired crypt
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heres my settings

image.png
waxen pecan
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What are the allowed codecs?

tired crypt
waxen pecan
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Yeah I can't replicate this even with the settings 👀

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in edge even

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Have you tried a different browser?

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If that does nothing, try going into the admin section -> Jobs and select "missing" on video transcodes

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check the docker logs afterwards

tired crypt
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alright do you have a browser in mind to try?

waxen pecan
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Firefox ?

tired crypt
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uh

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it somehow fixed itself?

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i was browsing through help desk support and found this config somewhere i already forgot and decided to put it on my nginx proxy manager proxy_request_buffering off;

thats what i've done while installing "chrome" as per your suggestion to try a different browser

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idk if that does anything

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but i didnt do anything else

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and it somehow works now even on edge

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most of my motion videos work too

waxen pecan
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Chrome and edge are the same thing though

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Could it be your transcode jobs were still running?

tired crypt
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no jobs were running

waxen pecan
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I guess it was a proxy thing after all

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FYI this is why "try direct IP" is one of the first things on the list

tired crypt
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i've had this experience since reinstalling immich 2 weeks ago

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i tried local, via tailscale magic dns, and through domain (npm)