#Amazing Disapearing Library

1 messages · Page 1 of 1 (latest)

sour flax
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Recently, I don't know exact dates, I noticed that my Library in my Immich server was empty. However upon further investigation I noticed that pictures were accessible through through the Map and Explore tabs. (screen caps attached.) If I poke around through these tabs my pictures seem to be intact. Which suggests the issues is with the database not the file storage.

I'm running Immich on TrueNas Scale using the TrueNas appstore installation. I think the initial cause of this is due to a couple of brief power outages we had and I've already added a UPS to prevent future issues with power loss.

So my question is how do I get Immich to rebuild the database without having to reimport all of the photos?

Screenshot_2025-06-12_153616.png Screenshot_2025-06-12_153609.png Screenshot_2025-06-12_153603.png
tacit idolBOT
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:wave: Hey @sour flax,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

royal flame
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I believe this is because your browser is too old and doesn’t support a feature we started using. The next release will address this. But try to use a more modern browser if possible

sour flax
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I'm using the current version of firefox.

royal flame
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Can you right click, inspect element, then go to the console tab?

sour flax
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this is the output i got

Screenshot_2025-06-12_162834.png
royal flame
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Hmm is it the same after refreshing the page, still with the console open?

sour flax
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yes

royal flame
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Well this is odd. The page isn’t supposed to look like that when there are no assets, and if it does it usually means there’s a client-side error. But then there are no errors in the console…?

vast cosmos
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Can you check the developer console for error message?

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F12

sour flax
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So I have tested it with my add blocker disabled with no effect. I also tested it in Edge (most convinent alternative browser) to no effect.

vast cosmos
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I think I know the issue

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Can you help run some queries from this thread?

sour flax
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and i will look at that thread

sour flax
vast cosmos