#Purchase Immich fails

1 messages · Page 1 of 1 (latest)

rocky skiff
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I notice if I go to purchase, enter my email address, then click "Confirm" nothing happens. Does not matter the browser (Chrome, Firefox, Safari), the OS (Windows, OSX, Linux), or the internet connection (home internet, cellular). Is it me?

lament glenBOT
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:wave: Hey @rocky skiff,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

polar shadow
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Which country are you selecting in the dropdown? 🙂

rocky skiff
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Help me find it? I see this:

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then I see this:

ImmichPurchase1.png
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.. but no country drop down.

distant river
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Country dropdown is for the screen after you enter email and confirm

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And I would say it's you but you tried all kinds of browsers and connections so that's weird

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Is the email you're entering valid? The button does not turn blue unless you enter a valid email.

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@rocky skiff

calm herald
distant river
calm herald
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lmao

rocky skiff
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I agree, it has got to be me but I just can't figure out how/why. Also: I tried two different emails (one at gmail.com) so I'm pretty sure they are valid.

polar shadow
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So you enter an email, and you just can't click confirm?

rocky skiff
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Ha! Something just changed. Same system, same browser, same same everything except moment in time.. Before I'd enter the email and the Confirm button would stay gray. Just now I entered the (same) email and it turned blue. I'm now on my way to making the purchase.

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I think what fixed it was my saying it did not work.