#user error in android app?

1 messages · Page 1 of 1 (latest)

tender forge
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I have some errors on my android phone that i'm not sure how to fix.
it looks like an user issue and maybe some API ?

i have attached some screenshots and a log from my phone.

It doesn't look like there is any issues on the web

Screenshot_20250524_085147.webp Screenshot_20250524_085039.webp Screenshot_20250524_084916.webp 📎 Immich_log_2025-05-24T09_15_17.301352.log
junior remnantBOT
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:wave: Hey @tender forge,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
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Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

junior remnantBOT
tender forge
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I have noticed that my albums don't show the the amount of assets, but only show these brackets {}

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The web edition shows the amounts of assets so it must be an app issue

honest viper
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This should be fixed in the latest app version (1.133.1)

tender forge
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Okay, when will that arrive in play store?

zinc scroll
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It depends on googles review process. Can take days especially with holiday

tender forge
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okay, i will wait for the next update to see if it helped, and then give you a feedback 👍

tender forge
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I just got the new app update and now i can see the assets, but the remaining keeps staing at 499.

I did look one of the assets up to see if it was backed up, and it seems to be.

image0.jpg
honest viper
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Yeah there are known state issues with the remainder counter

tender forge
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Okay 👍

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How can i see the duplicated assets on the phone?

image0.jpg
woeful folio