#How can I write iOS photos metadata to exif?q

1 messages · Page 1 of 1 (latest)

odd helmBOT
#

:wave: Hey @frigid escarp,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

earnest dune
#

I don’t know, I haven’t heard of this but it doesn’t seem related to immich

undone spire
#

apologies if there's a better place for this/this is solved somewhere else but:
any solution for this? i set up immich a few days ago and noticed a ton of images having completely wrong dates. it's something to do with the ios app transfering files since if i upload the files to an smb share and check it on my laptop it's got the correct date in the exif data (listed under modified, nothing else) but through the immich app it gets uploaded with a different date. seemingly random dates, seemingly random photos have this issue

there's scattered discussion on this on github, some of which seems relevant

undone spire
#

this PR seems to fix it in the little testing i've done just now

odd helmBOT
undone spire
#

ah thanks, i was considering using an external library but wasn’t happy with any of the ios sync apps

undone spire
twin herald
#

Can you try uploading assets using the new beta sync? This uses the same mechanism as the share to upload, so hopefully the newer ones gets bucketed properly?

undone spire
#

ahh its not perfect

#

ive noticed a few pictures with completely wrong years now

#

still better than before, but damn

#

i do prefer the immich app upload over smb sync so i hope they can fix this.. at some point