#Trace user actions to find why an album is not accessible anymore

1 messages · Page 1 of 1 (latest)

abstract rivet
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Hi everyone :)

One of the user of my immich instance do not see one of it's album.
The user told me that he was adding photos from album A to album B then deleting the photos from album A.

Then, sudently, a page with the following error apeared :
Not found or no album.read access (400)

Here is the stack trace, but I do not know if that may help :

Ye@https://my_immich.fr/_app/immutable/chunks/B8x4AGLb.js:1:5526
ze@https://my_immich.fr/_app/immutable/chunks/B8x4AGLb.js:1:5430

THE QUESTION IS :

Is there a way to trace what user action has been performed and led to this situation ? So I can tell if this is a technical issue or a user issue :p

I have checked docker logs, but it do not seem to log this kind of stuff.

Is there an other place for that ?

Thanks a lot for your help :)

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forest breachBOT
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:wave: Hey @abstract rivet,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

forest breachBOT
ancient lily
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There is no action log, no

abstract rivet
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Ok thanks for the answer !

This is an error log that appeared on the android app. If I connect myself to the DB, is there any way for me to check this ID and see if the album still exist or not, and why it does not appear anymore ?

Is this kind of error common if a user manually delete an album or it should not appear ?

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ancient lily
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Yes you can connect to the db, there is a docs page with example queries. The error should not appear imo, it's like the albums don't want to sync 🤔 I'm on mobile now so forgive me for not linking the docs