#server not reachable mobile app

1 messages · Page 1 of 1 (latest)

solemn gyro
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Struggling with this issue. New to NAS...setup Ugreen NAS recently and deployed immich using Marius's instructions (portainer, etc.) Web app works fine but attempting to use the iOS mobile app produces the error "Server is not reachable." Hitting the same URL from my iPhone web browser says, "Safari can't open the page because it couldn't connect to the server." My limited knowledge feels like the firewall is blocking the port but Firewall is turned off in the Ugreen settings... Any help would be appreciated!

IMG_EA7D26A58444-1.jpeg IMG_6FEE69E7950C-1.jpeg
gray pagodaBOT
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:wave: Hey @solemn gyro,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

gray pagodaBOT
median bloom
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Are you also using :2283 in the safari browser?

solemn gyro
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Yep. Copy and pasted from the text field in immich

median bloom
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Which device are you using for web access?

solemn gyro
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Personal laptop - Mac OS 10.15.17

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Able to access Ugreen NAS and immich from laptop, no problem

median bloom
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is the laptop connected through wifi or wired?

solemn gyro
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Wifi. Same network as the NAS

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Home network on Google Nests

median bloom
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And you also use Safari there I assume

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Pretty out of ideas now 😅

solemn gyro
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Actually using Chrome on laptop. Let me try Safari on laptop to check that off

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Yeah, no issues opening immich on laptop via Safari

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I notce the URL for web immich on my laptop appears to use differnt port than mobile app...worth testing I guess

median bloom
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Different port?

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which one?

solemn gyro
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Ah that was it!

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Seems following the default directions had me using different ports for web vs. mobile

median bloom
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2283 is the default port

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If the port is different then your NAS port is just different

solemn gyro
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Right yeah. Must have been the NAS set a different port (no idea how that works) but web uses 8212 and using then to login to mobile app worked.

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Really appreciate you working through this with me!

median bloom
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You should have defined this yourself in your NAS's compose 😛

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Did you follow a guide somewhere?

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Or does UGreen have an "install now" button for Immich?

solemn gyro
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Follow Marius's instructions which worked great for setup. Must have already had the port set in the file, and I didn't edit. Updated timezone, UID, and GID as part of the process. Didnt pick up on port setting

median bloom
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No, Marius uses 8212

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No idea why

solemn gyro
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I guess it doesn't matter...other than creating a lot of frustration or confusion 🙃

median bloom
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😄 exactly