Deleted image from trash, tried to re-upload, marked as duplicate | Immich | Page 1

final crystal Mar 5, 2025, 6:45 PM

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1.) Uploaded iCloud image via iPhone app.

2.) Deleted image on Immich server side.

3.) Deleted image from trash.

4.) Attempted re-upload.

5.) Reupload denied, marked as duplicate. Item cleared from trash displays an active link to deleted trashed image. But image is no longer visible in trash.

white reefBOT Mar 5, 2025, 6:45 PM

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:wave: Hey @final crystal,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich .

References

Container Logs: docker compose logs docs
Container Status: docker ps -a docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

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Checklist

I have...

:blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
:blue_square: read applicable release notes.
:blue_square: reviewed the FAQs for known issues.
:blue_square: reviewed Github for known issues.
:blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

storm lichen Mar 5, 2025, 6:46 PM

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Is the initial upload using foreground/background backups, or using the "share to Immich" thing?

final crystal Mar 5, 2025, 6:46 PM

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The initial upload was likely done using the cloud icon in the top right corner of the iOS app.

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So foreground(?)

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Although I do have background turned on

storm lichen Mar 5, 2025, 6:50 PM

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The re-upload, did that happen through web or through the app?

paper briar Mar 5, 2025, 6:51 PM

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The app's got a list of assets that it's already uploaded

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You'll want to clear that

bleak halo Mar 5, 2025, 6:52 PM

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Is this related to: https://github.com/immich-app/immich/issues/16337 ?

final crystal Mar 5, 2025, 6:53 PM

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Okay, generated a log, seeing some errors, I'll try to boil it down if I can

storm lichen Mar 5, 2025, 6:53 PM

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final crystal Okay, generated a log, seeing some errors, I'll try to boil it down if I can

It's also fine to just dump it all here

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That way nothing gets lost ;)

final crystal Mar 5, 2025, 6:53 PM

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Is it relatively anonymous?

storm lichen Mar 5, 2025, 6:53 PM

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bleak halo Is this related to: https://github.com/immich-app/immich/issues/16337 ?

Looks like it

final crystal Mar 5, 2025, 6:53 PM

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I'm scanning through it and I'm not seeing much id info

storm lichen Mar 5, 2025, 6:54 PM

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final crystal Is it relatively anonymous?

There shouldn't be anything in there

final crystal Mar 5, 2025, 6:54 PM

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kk, cool, I'll upload what I streamed out

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You guys can probably scan it better than me

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📎 log2.txt

storm lichen Mar 5, 2025, 6:56 PM

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Did you re-upload through web or through mobile?

final crystal Mar 5, 2025, 6:57 PM

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I think I tried both

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When one didn't work, I tried the other

storm lichen Mar 5, 2025, 6:57 PM

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final crystal

Having the logs set to debug by default is.... spammy 😅

final crystal Mar 5, 2025, 6:58 PM

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Haha, I'm sorry

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I can change that from now on, thanks for the direction

storm lichen Mar 5, 2025, 6:58 PM

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Log or warn should be fine

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You rarely need more, and if you do you're deep diving anyways

final crystal Mar 5, 2025, 6:59 PM

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kk

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Oh, and what I uploaded in main topic

storm lichen Mar 5, 2025, 6:59 PM

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I don't see anything bad though 🤔

final crystal Mar 5, 2025, 6:59 PM

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Those two in the middle - I'm willing to experiment with those

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Sorry for Cap 4 spoilers

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I deleted them from my device, because "expendable", but again, didn't want to lock myself out of the photos forever like that one from yesterday.

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Changed log level to warn

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Do you guys want me to try and replicate it? Or wait and hold off for now?

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These photos were background uploaded, I believe

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So in theory, I should be able to download the exact copies, and then just dump them back into the iCloud Photos folder I have on my desktop.

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So what I would propose to (try to) duplicate the issue from yesterday:

1.) Download one of those copies from Immich.

2.) Move it back to iCloud.

3.) Delete the copy from Immich.

(?) 4.) Delete Immich trashed copy.

5.) Try to re-upload from phone.

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(And honestly? This week has been a NAS/Docker blur for me. It may have even been the day before yesterday.)

storm lichen Mar 5, 2025, 7:10 PM

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final crystal So what I would propose to (try to) duplicate the issue from yesterday: 1.) Do...

What has icloud to do with all of this?

final crystal Mar 5, 2025, 7:11 PM

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It'll put the photo back into my phone exactly with the same metadata as before

storm lichen Mar 5, 2025, 7:11 PM

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We've already established that this might not work

final crystal Mar 5, 2025, 7:11 PM

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Ah

storm lichen Mar 5, 2025, 7:11 PM

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What'd be interesting is if you can re-upload it from web afterwards

final crystal Mar 5, 2025, 7:13 PM

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Okay, so (on your mark), I'll:

1.) Download the original of one of the photos.

2.) Delete said photo.

3.) Delete photo from trash.

4.) Try to reupload via web interface.

5.) Log after?

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Ideally I would do it the first way - because then it would sync the photos back with iCloud and Immich together. In the correct timeline ordering from the metadata.

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And I'd get that cloud with the checkmark again?

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I tried downloading straight to the phone but the phone app converts the image when you download it. It does the same for GIFs, too.

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Downloads exclusively as JPG, and sets time/date to the time/date of your download. Not the og image's time/date.

storm lichen Mar 5, 2025, 7:19 PM

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final crystal Okay, so (on your mark), I'll: 1.) Download the original of one of the photos. ...

Yeah that sounds good to me

final crystal Mar 5, 2025, 7:19 PM

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k, Trying now

storm lichen Mar 5, 2025, 7:20 PM

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final crystal Ideally I would do it the first way - because then it would sync the photos back...

You're downloading the original, so it'll have the metadata regardless

final crystal Mar 5, 2025, 7:20 PM

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Yeah, but I'll never get that cloud with the checkmark back

storm lichen Mar 5, 2025, 7:20 PM

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You care about that? 😅

final crystal Mar 5, 2025, 7:20 PM

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But doing it your way - working on it

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OCD, man, it's a bitch, lol

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Excuse my language

storm lichen Mar 5, 2025, 7:21 PM

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Feel it 😅

final crystal Mar 5, 2025, 7:22 PM

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Upload success

storm lichen Mar 5, 2025, 7:22 PM

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That's good to hear

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So delete it again, and try re-uploading from your phone (that will fail)

final crystal Mar 5, 2025, 7:23 PM

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So maybe trying it the first way the other day is what caused my issue

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k

storm lichen Mar 5, 2025, 7:23 PM

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final crystal So maybe trying it the first way the other day is what caused my issue

Oh possibly, we can check that

final crystal Mar 5, 2025, 7:25 PM

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Okay downloaded to phone, cloud checkmark (OCD is liking that) but not in the correct place in the timeline. I could always edit that in Immich's web UI, though.

storm lichen Mar 5, 2025, 7:25 PM

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Then you didn't download the exact file

final crystal Mar 5, 2025, 7:26 PM

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Yeah, it didn't retain the metadata when downloading from the website. WEIRD.

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I thought it always did when it came from the site's UI.

storm lichen Mar 5, 2025, 7:26 PM

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It absolutely does

final crystal Mar 5, 2025, 7:27 PM

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Gotta love the rabbit hole.. Okay.. Well that's a new issue then, now.

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I have everything set to originals, I thought I made sure of that

storm lichen Mar 5, 2025, 7:28 PM

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How did you download it to your phone?

final crystal Mar 5, 2025, 7:29 PM

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It just synced when I uploaded it to Immich's web UI

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Oh, you mean the original? It was a screenshot.

storm lichen Mar 5, 2025, 7:29 PM

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I am confused about what you did

storm lichen Mar 5, 2025, 7:30 PM

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final crystal Okay, so (on your mark), I'll: 1.) Download the original of one of the photos. ...

After these steps, was the original still on your phone?

final crystal Mar 5, 2025, 7:30 PM

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No

storm lichen Mar 5, 2025, 7:30 PM

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So how did you get the original back on your phone?

final crystal Mar 5, 2025, 7:30 PM

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I downloaded it from Immich

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Deleted it from Immich

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Deleted it from Immich's trash

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And reuploaded to the web UI

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Then it synced to my phone

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I had originally deleted it off the phone

storm lichen Mar 5, 2025, 7:31 PM

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It does not sync the original to your phone

final crystal Mar 5, 2025, 7:31 PM

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Ah

storm lichen Mar 5, 2025, 7:31 PM

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How did you re-download the original in the last step?

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I feel like you're misunderstanding me

final crystal Mar 5, 2025, 7:31 PM

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Clicked on the image

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Went to the hamburger icon

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Download

storm lichen Mar 5, 2025, 7:32 PM

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You opened the Immich website on your phone?

final crystal Mar 5, 2025, 7:32 PM

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I'm on my desktop atm

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So I could get you the initial log

storm lichen Mar 5, 2025, 7:32 PM

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Are you trying to give me a hard time? lmao

final crystal Mar 5, 2025, 7:32 PM

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lol

storm lichen Mar 5, 2025, 7:32 PM

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The original was gone from your phone

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How did you get it back there?

final crystal Mar 5, 2025, 7:33 PM

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Yes

storm lichen Mar 5, 2025, 7:33 PM

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To re-upload

final crystal Mar 5, 2025, 7:33 PM

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The Immich web GUI from my desktop Windows PC.

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In Firefox.

storm lichen Mar 5, 2025, 7:33 PM

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What has your windows pc to do with your phone?

final crystal Mar 5, 2025, 7:34 PM

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It's just where I am right now, my phone is my main photo device that I use

storm lichen Mar 5, 2025, 7:34 PM

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Okay hear me out

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The web upload worked, so we decided to try uploading it from the phone again

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So you tried that and it uploaded a photo without metadata

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Where is that photo from?

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How did you get it back on your phone?

storm lichen Mar 5, 2025, 7:35 PM

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storm lichen So delete it again, and try re-uploading from your phone (that will fail)

I asked you to do that 😅

final crystal Mar 5, 2025, 7:35 PM

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Ignore that

storm lichen Mar 5, 2025, 7:36 PM

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Huh

final crystal Mar 5, 2025, 7:36 PM

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Let me try to back up and re-think through what exactly I did

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I re-uploaded via the web interface.

storm lichen Mar 5, 2025, 7:36 PM

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Fair enough, I'll also take a sec

final crystal Mar 5, 2025, 7:36 PM

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That's what I said I'd do in my steps that I said (on your mark) for

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I know why I didn't do your added step now - I was going to ask you - once I delete it, isn't it just going to sync and disappear anyway?

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From my phone?

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There will be nothing to try to reupload

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Let me check the download from the web UI, I want to see it's metadata.

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From outside Immich

storm lichen Mar 5, 2025, 7:42 PM

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final crystal I know why I didn't do your added step now - I was going to ask you - once I del...

I don't understand this

final crystal Mar 5, 2025, 7:43 PM

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Okay, I'm deleting it from the Immich web GUI

storm lichen Mar 5, 2025, 7:43 PM

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Make sure you have it saved somewhere beforehand

final crystal Mar 5, 2025, 7:44 PM

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Now it's gone from the phone

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I did

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But this is the next thing I was about to say - this is what downloaded from the web UI initially

modest sierra Mar 5, 2025, 7:45 PM

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final crystal Now it's gone from the phone

Should be in the trash or not. But yes, changes are synced to the mobile app if it is active

final crystal Mar 5, 2025, 7:46 PM

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storm lichen Mar 5, 2025, 7:46 PM

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Who cares about file endings?

final crystal Mar 5, 2025, 7:46 PM

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Opens in MSPaint fine, though, but that happened when I went to check the metadata

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Okay, apparently I shouldn't, lol

storm lichen Mar 5, 2025, 7:46 PM

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But yes, agreed, it's not "pretty"

final crystal Mar 5, 2025, 7:47 PM

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Yeah, it changed the timestamp and everything.

storm lichen Mar 5, 2025, 7:48 PM

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Screenshot of the exif metadata?

final crystal Mar 5, 2025, 7:48 PM

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I took the screengrab hours ago, but it's reporting the date/time of 20 min ago.

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Filename - IMG_2113.jpg
Orientation - Top left
XResolution - 144
YResolution - 144
ResolutionUnit - Inch
Exif-IFD-Offset - 90
ColorSpace - sRGB
ExifImageWidth - 750
ExifImageHeight - 832

storm lichen Mar 5, 2025, 7:48 PM

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The exif date 😅

final crystal Mar 5, 2025, 7:48 PM

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That's specifically the EXIF button

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More metadata to come

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File date/time second-from-the bottom

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Windows properties

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storm lichen Mar 5, 2025, 7:54 PM

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Do you still have the original screenshot on your phone?

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Does that even have proper metadata?

final crystal Mar 5, 2025, 7:55 PM

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No, I deleted it initially but it backed up to Immich before deleting phone side

storm lichen Mar 5, 2025, 7:55 PM

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I feel like as a screenshot it just doesn't have proper metadata and all of this doesn't matter

final crystal Mar 5, 2025, 7:56 PM

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You might be right. I can't remember if the photo the other day was one or not. Both images I'm willing to work with are screengrabs.

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But it appeared correctly in the Immich timeline before I deleted it from the Immich server side

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So it had a correct time on it initially

storm lichen Mar 5, 2025, 7:57 PM

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Well it'd be the time of upload

final crystal Mar 5, 2025, 7:57 PM

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Ah

storm lichen Mar 5, 2025, 7:57 PM

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Which probably is shortly after it got created in the first place

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Given automatic backup

final crystal Mar 5, 2025, 7:58 PM

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So it showed up in order, but only because that was the order it was added to the list. Not because it necessarily had metadata telling it to be there.

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The server download seems crisp enough to me, I'm doubtful it changed anything (compressed, etc, whatever) with respect to the photo itself.

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Okay, I see what I made you confused about now. Deleting from Immich doesn't delete from the phone. The photo is still in my iOS photo library.

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But it does not upload.

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Just permanently deleted from trash on the Immich web UI - trying to see if it will upload now

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Does not reappear in the Immich iOS app, thus cannot be reuploaded that way.

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But can still successfully upload to the web UI. And then it syncs to my phone again.

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But no cloud checkmark because the date/time is misaligned again.

jagged hollow Mar 5, 2025, 8:14 PM

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The app sync can be a bit dodgy, so none of this really surprises me

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This includes the cloud icon especially

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It sounds like web view delete, empty trash, re upload from web works, which is testing the main mechanism

final crystal Mar 5, 2025, 8:14 PM

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Well I'm just glad it's not acting up like it did the other day. I can't replicate the issue I had that made me open the ticket.

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Maybe I just have my instance setup better now, or something along those lines. Less error prone.

#Deleted image from trash, tried to re-upload, marked as duplicate

References

Checklist

Information