#Immich_Server repeatedly restarting,

1 messages · Page 1 of 1 (latest)

gilded dagger
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I'm not sure how to share the logs however when clicking he logs in docker on unraid it says "[Nest] 17 - 02/23/2025, 12:02:32 AM ERROR [TypeOrmModule] Unable to connect to the database. Retrying (3)..." as an error how do I fix this? I have attatched my env and docker compose files

📎 docker-compose.yml 📎 example.env
violet jayBOT
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:wave: Hey @gilded dagger,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

violet jayBOT
ancient lantern
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Any updates going on? Power outage? Disk full?

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It says unable to connect to the database so you should check your postgres logs

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Why is your env example.env

gilded dagger
gilded dagger
gilded dagger
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whenever I click on the postgres logs the new window immediately closes after some text appears

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Also this is how my docker looks, under version for postgres and redis it says not available does that have anything to do with it?

image.png
gilded dagger
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Changing "DB_DATA_LOCATION=/mnt/user/appdata" to "DB_DATA_LOCATION=/mnt/user/appdata/immich/postgresql/data" seems to have fixed this, I have no idea why as I just saw it on a reddit post but something about cache even though I don't believe I have one? I'm leaving the ticket open so someone can tell me if this is correct/will cause issues later, let me know if I should close the ticket and thank you for helping :)

ancient lantern
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Seems to me like the folder already existed with data in there and you're not supposed to do that 👀

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So changing to a new empty folder fixed it

gilded dagger
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I'm not sure why it already existed but is my current setup ok then?

ancient lantern
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I'm just saying seems to me, I don't know 😛

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You could look inside /mnt/user/appdata and see what's there

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unraid probably has stuff in there

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And yes it is OK!

gilded dagger
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Yeah just seems to have things related to immich, strange but if its working that's ok lmao I'll close the ticket thanks for your help :)