#How to fix "Error loading tumbnails"

1 messages · Page 1 of 1 (latest)

boreal egret
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Hello. Ever since I've installed immich, I have been getting a mixup of loaded and unloaded thumbnails. How can I load all of the thumbnails on the client? (Using external source on Synology Docker)

image.png
versed quiverBOT
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:wave: Hey @boreal egret,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

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Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
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  • Any other information that you think might be relevant.

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plain jetty
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are there any active jobs in http://nas_ip_address:2283/admin/jobs-status

boreal egret
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docker-compose.yml```services:
immich-redis:
image: redis
container_name: Immich-REDIS
hostname: immich-redis
security_opt:
- no-new-privileges:true
healthcheck:
test: ["CMD-SHELL", "redis-cli ping || exit 1"]
user: 1026:100
environment:
- TZ=America/Anguilla
volumes:
- /volume1/docker/immich/redis:/data:rw
restart: on-failure:5

immich-db:
image: tensorchord/pgvecto-rs:pg16-v0.2.0
container_name: Immich-DB
hostname: immich-db
security_opt:
- no-new-privileges:true
healthcheck:
test: ["CMD", "pg_isready", "-q", "-d", "immich", "-U", "immichuser"]
interval: 10s
timeout: 5s
retries: 5
volumes:
- /volume1/docker/immich/db:/var/lib/postgresql/data:rw
environment:
- TZ=America/Anguilla
- POSTGRES_DB=immich
- POSTGRES_USER=immichuser
- POSTGRES_PASSWORD=immichpw
restart: on-failure:5

immich-server:
image: ghcr.io/immich-app/immich-server:release
container_name: Immich-SERVER
hostname: immich-server
user: 1026:100
security_opt:
- no-new-privileges:true
env_file:
- stack.env
ports:
- 8212:2283
volumes:
- /volume1/docker/immich/upload:/usr/src/app/upload:rw
- /volume1/homes/user:/mnt/media/my_photos:rw # or whatever folder name you want here
- "/volume2:/mnt/media/my_photos2:rw"
restart: on-failure:5
depends_on:
immich-redis:
condition: service_healthy
immich-db:
condition: service_started

immich-machine-learning:
image: ghcr.io/immich-app/immich-machine-learning:release
container_name: Immich-LEARNING
hostname: immich-machine-learning
user: 1026:100
security_opt:
- no-new-privileges:true
env_file:
- stack.env
volumes:
- /volume1/docker/immich/upload:/usr/src/app/upload:rw
- /volume1/docker/immich/cache:/cache:rw
- /volume1/docker/immich/matplotlib:/matplotlib:rw
- /volume1/homes/user:/mnt/media/my_photos:rw # or whatever folder name you want here
- "/volume2/233 Drive:/mnt/media/my_photos2:rw"

environment:
  - MPLCONFIGDIR=/matplotlib
restart: on-failure:5
depends_on:
  immich-db:
    condition: service_started```
boreal egret
plain jetty
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what do you mean? replace the nas_ip_address with your nas IP. guess the link should point at port 8212 instead of 2283 though

jolly axle
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ML does not need access to the original file mount points
would recommend testing running all root containers, since the permissions of the external library could be causing issues

#

it's very likely this is some kind of permissions issue. you should check the logs

boreal egret
lethal hollow
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Where did you even get this compose, so many things different from stock

boreal egret
plain jetty
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is this a new install?

lethal hollow
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Someone should tag Marius about all this 😛

boreal egret
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And yeah, it's an new install

plain jetty
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how long ago? If you want I can give you a config that works, but it might be a new setup

boreal egret
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But I think the setup code will work the same

plain jetty
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which nas do you have, and how much ram is installed?

visual sonnet
boreal egret
plain jetty
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how much ram?

boreal egret
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6 GB

plain jetty
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ok, if you want to leverage quicker ML tasks you need more ram. I'll provide you a config that will work with what you have though

# 
/volume2```

Are volumes you want mounted?
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also, do you care if we ignore the old install and just move to a new install based on the official immich installation?

boreal egret
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Yes, I do

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Was getting g problems with mou lnti g a directory that had spaces inside of it

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It was. 233 Disk

plain jetty
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yes that would make sense based on the way that you were referencing them. Then again, I'm not sure this installation is broken if you just installed it yesterday. If you go to the immich url and click administration -> jobs i'd image that you're still processing the thumbnail task

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I'd still suggest changing your compose to something that's more inline with the official docs, but that's your call

boreal egret
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Either I can clear the cache

plain jetty
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what cache are you referring to?

boreal egret
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the thumbnail cache

plain jetty
boreal egret
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I found out a way to fix it