#Unable to connect to server on all my devices

1 messages · Page 1 of 1 (latest)

hidden ivy
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I am really new to self hosting and I am really liking Immich so far, but last night I was trying to look at photos on my phone when I noticed it showed the server wasn't online. So I went to go check my server and everything looks good, everything is up to date on all my devices including my server but I still can't access it. I tried a reinstall on my phone and it said server is not reachable. I did notice my ip address on my server changed so i feel like that might be the problem and I do have pihole setup on a different server. I am not sure what could be the problem and if anyone can help me I will be happy to learn what steps I need to do so this can't happen again.

fleet hawkBOT
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:wave: Hey @hidden ivy,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
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  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
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FAQ | Immich

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GitHub
Issues · immich-app/immich

High performance self-hosted photo and video management solution. - Issues · immich-app/immich

turbid raptor
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Your IP will need to remain constant on the server. Maybe add a dhcp reservation for it in your router

hidden ivy
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How can I add a dhcp reservation?

turbid raptor
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I'd suggest googling your router model number DHCP reservation

hidden ivy
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So that's all I need to do?

turbid raptor
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Yep

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You can also add a static IP for it but then you need to know what's inside of the DHCP range and what's not. And what's in the right range.

A dhcp reservation is less likely to let you screw it up with limited knowledge

hidden ivy
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So do I just put the ip address on my server to the DHCP reservation?

turbid raptor
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Not sure what you mean. Each router also has a different interface so the how changes slightly by model. Generally it's bound by mac address though

hidden ivy
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Sorry I read the guide wrong, I have Spectrum internet and I went to the app and all I found was Ip reservations, is that the same thing?

turbid raptor
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Likely, yes. Feel free to share a screenshot if you want

hidden ivy
turbid raptor
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Yep looks right

hidden ivy
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Okay that’s all that I needed to do?

turbid raptor
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Yep. Then update the ip address if needed on all devices now

hidden ivy
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how do I do that?

turbid raptor
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Does the app let you change the IP address or not?

hidden ivy
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well I tried to connect on my phone since I reinstalled but it says server not reachable. I'm doing something wrong I feel like

turbid raptor
# hidden ivy

Are you able to change the IP address of the PC to the old one here?

hidden ivy
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I doesn't seem like it, I'm trying to and It's not doing anything

turbid raptor
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If so, then update it to the old IP address, and then reboot the pc

hidden ivy
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How do I update it to the old ip address?

turbid raptor
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Not sure if you can. Depends on what the app allows. If not then you need to sign out of immich on devices and then sign back in

hidden ivy
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Everything seems to be working again, I can't thank you enough

turbid raptor
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Just to confirm, unplug the spectrum box, turn off the PC, then turn on the spectrum box, wait 5 min, and turn the PC back on. Hopefully everything still works

hidden ivy
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okay I'll go and try that, I still cant access through my phone but maybe doing that will fix it

turbid raptor
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Do that first

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So that a restart of the server doesn't cause this issue again

hidden ivy
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it's saying server is not reachable

turbid raptor
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You'll need to use the new ip address on the server

hidden ivy
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I still got server not reachable should I try a reinstall of the app?

turbid raptor
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Shouldn't need to. How is it accessible otherwise?

hidden ivy
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I can access my photos via ipad but not on my iphone

turbid raptor
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Same login info on the iPad?

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Did the iPhone work before?

hidden ivy
hidden ivy
turbid raptor
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So it never worked?

hidden ivy
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I guess not i thought it was

turbid raptor
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Might be some setting in the phone's wifi then. I'm not an iPhone user so I can't help with specifics

hidden ivy
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Yeah could be because its working on my ipad but not my iphone

fierce vector
hidden ivy
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okay Ill try that

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That fixed it, thank you so much!

turbid raptor
hidden ivy
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Okay I'll do that right now I cant thank you enough for helping me