#immich server fails as non-root

1 messages · Page 1 of 1 (latest)

pine stoneBOT
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:wave: Hey @crimson rune,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

outer silo
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There’s no problems with these logs

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Ok but why haven’t your shared those then?

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Try setting REDIS_HOSTNAME=redis

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As an env

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And that error keeps coming? Multiple. Times?

pine stoneBOT
outer silo
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you didn’t mount a volume for Redis

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Oh wait I see it now

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Do you have any weird network stuff setup? This looks like a DNS issue

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You can try assigning an IP to the Redis container and connect in that way

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You can Google how to assign docker container IP

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It shouldn’t be needed but you seem to have a nonstandard setup

gleaming void
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hi

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captcha is broken, it is so hard to accces here as human

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probably easier for robots

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I started my immmich server on ubuntu using docker

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It works well on web locally

wary compass
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Are you aware that you're in someone else's help desk thread?

gleaming void
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But when I expose it using npm proxy (nginx) i have 504 error

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Can I have any help here?

wary compass
gleaming void
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yes

wary compass
gleaming void
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I am not able to write even on welcome chat

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why?

wary compass
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You should be able to write in #immich and you should also be allowed to create a new help desk thread

gleaming void
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thanks