Upgrade to new version it can not see photos | Immich | Page 1

tough meadow Dec 23, 2024, 3:21 PM

#

iPhone version
Upgrade it can not see photos any more

sterile fiberBOT Dec 23, 2024, 3:22 PM

#

:wave: Hey @tough meadow,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich .

References

Container Logs: docker compose logs docs
Container Status: docker ps -a docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

#

Checklist

I have...

:blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
:blue_square: read applicable release notes.
:blue_square: reviewed the FAQs for known issues.
:blue_square: reviewed Github for known issues.
:blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

earnest badger Dec 23, 2024, 3:22 PM

#

please visit the immich website in the mobile web browser

tough meadow Dec 23, 2024, 3:22 PM

#

It can

#

But new app can not

earnest badger Dec 23, 2024, 3:22 PM

#

hm. what version is your server?

tough meadow Dec 23, 2024, 3:23 PM

#

1.108.0

earnest badger Dec 23, 2024, 3:23 PM

#

that's super old wow

#

it won't work

sterile fiberBOT Dec 23, 2024, 3:23 PM

#

https://github.com/immich-app/immich/discussions?discussions_q=is%3Aopen+label%3Achangelog%3Abreaking-change+sort%3Adate_created

tough meadow Dec 23, 2024, 3:23 PM

#

I try upgrade it but it can not start up

#

I use TrueNAS

earnest badger Dec 23, 2024, 3:24 PM

#

Did you make the changes as in the breaking changes above? what do you mean won't start?

tough meadow Dec 23, 2024, 3:24 PM

#

Server can not run successfully when upgrade it

#

I rollback the server

earnest badger Dec 23, 2024, 3:25 PM

#

ok, well that's what you need to post info about here if you want help

#

the app won't work, your server is too old

tough meadow Dec 23, 2024, 3:25 PM

#

Ok do you have a version which I can use for my server version

earnest badger Dec 23, 2024, 3:26 PM

#

uh, yes, the latest one

#

1.123.0 I think

tough meadow Dec 23, 2024, 3:27 PM

#

earnest badger Dec 23, 2024, 3:27 PM

#

oh, the app? No, you have to update the server

#

there's no way to install an old app on iOS as far as I know

tough meadow Dec 23, 2024, 3:27 PM

#

I means which one can support my server 1.108.0

earnest badger Dec 23, 2024, 3:27 PM

#

nope

tough meadow Dec 23, 2024, 3:28 PM

#

Thanks I will try upgrade my server

tough meadow Dec 23, 2024, 11:53 PM

#

#

2024-12-24 07:48:25
Back-off restarting failed container immich in pod immich-5d68868676-j7qv2_ix-immich(ff822268-66f6-4cd0-9dd9-0909239e28fa)
2024-12-24 07:48:05
Startup probe failed: Get "http://172.16.0.16:30041/api/server/ping": dial tcp 172.16.0.16:30041: connect: connection refused

#

Could you give me some tip

coral mauve Dec 23, 2024, 11:54 PM

#

Check the logs

tough meadow Dec 23, 2024, 11:54 PM

#

When I upgrade my server it can not successful

#

Upgrade from v1.108.0

coral mauve Dec 23, 2024, 11:55 PM

#

Did you read the release notes and account for breaking changes?

tough meadow Dec 23, 2024, 11:56 PM

#

Sorry I not read

#

And when I rollback I also can not see pictures on web

sterile fiberBOT Dec 23, 2024, 11:57 PM

#

Please make sure you have read and followed the release notes: https://github.com/immich-app/immich/discussions?discussions_q=label%3Achangelog%3Abreaking-change+sort%3Adate_created

coral mauve Dec 23, 2024, 11:57 PM

#

If you need more help please read the bot's message above and post all the relevant info

tough meadow Dec 24, 2024, 12:00 AM

#

I need change the port?

tough meadow Dec 25, 2024, 1:49 AM

#

#

Hi anyone can help me, the server can not start when i upgrade it

#

server.externalDomain is in which file or sql

tough meadow Dec 25, 2024, 2:42 AM

#

resloved i changed the psql externalDomain

sour knoll Dec 25, 2024, 1:21 PM

#

tough meadow Sorry I not read

Did you resolve this case? I have same issue now
IPD: try instead of localhost use ip
192.168.1.7:2283

formal jewel Dec 25, 2024, 1:55 PM

#

Make your own thread with all the info @sour knoll

#Upgrade to new version it can not see photos

References

Checklist

Information