#immich_server doesn't start on a brand new install

1 messages · Page 1 of 1 (latest)

pale hawk
flint abyssBOT
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:wave: Hey @pale hawk,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

rare flicker
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Please try starting over. Reset the DB_DATA folder. And change the password before first start

radiant pulsar
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same prob where is folder located

rare flicker
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Wherever you put it…?

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Default is the Postgres folder of the current working directory

pale hawk
rare flicker
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Just delete the Postgres folder if this is a new install with nothing important

pale hawk
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I have 50 GB of photos but I don't care about any metadata or anything, as long as photos aren't deleted, assuming they're not stored under postgres path?

rare flicker
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You said this was a brand new install , maybe provide (a lot) more details of what’s actually going on here / What you have setup

pale hawk
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It is, I nuked the old one in docker

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Only kept files

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Deleted old yml and env files, containers, volumes

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Okay looks like immich is up but doesn't see photos from old installation

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Some, hopefully minor, errors

image.png
rare flicker
pale hawk
rare flicker
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You have to re upload them

pale hawk
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Is there a way of fixing the old db so I don't have to do that?

rare flicker
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do you have database backups?

pale hawk
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Nope, I setup immich as "set and forget" kind of thing, not touching it until something breaks

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Only backup is from 10 minutes ago before deleting it lol

rare flicker
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Then I’m not sure what there is to “fix” lol

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Like if you don’t have any of the data

pale hawk
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I mean that is the data

rare flicker
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We have builtin database backups in the backups folder if you had them enabled

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No, the upload_location is not the database

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They’re two separate data sources

pale hawk
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Made a backup of postgres folder before deleting it

rare flicker
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Ok.. then restore the backup..?

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I don’t really understand what you’re asking lol

flint abyssBOT
rare flicker
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Hopefully you made the backup per our docs

pale hawk
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Wouldn't that take us back to original problem of immich not starting?

rare flicker
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You said the error was on a brand new install

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Wouldn’t that be with a new database?

pale hawk
rare flicker
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Ok, that is not a new install

pale hawk
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Sorry about that

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Any way to fix that?

rare flicker
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What caused the errors to start?

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It’s unusual that this would just randomly start happening

pale hawk
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The website didn't work so I checked the logs

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Logs said some stuff is deprecated and to change it

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Changed that, which didn't work

rare flicker
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Please go to the DB_DATA_LOCATION folder of the old install and check the Postgres logs. Should be in the logs folder

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Uhh, changed it how

pale hawk
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Sry missclick

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Changed according to this guide

rare flicker
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Ok. There’s a lot going on here and there’s no clear story to me of what happened
Try to post some more logs as I asked, and exact details of what you changed

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I need to hop off for a bit. Maybe someone else can take a look later

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You might have to just re upload tbh if you have no backups