#Backup stuck with 37 assets remaining

1 messages · Page 1 of 1 (latest)

short oracle
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Subject says it all, running latest version on server & mobile. Running in docker on a dedicated VM in Proxmox.

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lilac etherBOT
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:wave: Hey @short oracle,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

trim walrus
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Can you try connecting to your instance over local IP and try again?

short oracle
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yeah can do

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wait sorry, already on local IP

trim walrus
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Can you show which albums do you have selected for backup?

short oracle
trim walrus
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Do you have any drone videos/photos from those albums?

short oracle
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strange that you point that out, probably somewhere

trim walrus
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Can you send the mobile app log?

short oracle
trim walrus
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Can you try checking if this file exist? name: IMG_8487.MP4, created on: 2024-01-24 09:46:05.000

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And do you use the Shared Album feature of iCloud?

short oracle
short oracle
trim walrus
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So it is likely that the assets are from Shared Library feature that were present at some point and then got removed by the users

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It is a bug that when pulling the assets info on the phone, it pulls these information as well, like the phone database is not properly clear it

short oracle
trim walrus
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I think you will need to disable the Shared Albums feature of iOS

short oracle
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also, do I need to raise another ticket for this - i am having issues with video playback on devices that are using the website that aren't mine

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I suspect its due to h.265 but I don't want to have to transcode 2000 files as it'll use up way more storage and take forever

cedar raft
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That wouldn't be an issue, H265 support is spotty currently

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so that is a known risk

short oracle
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it was playing back some files from my iphone with a still frame and just audio

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works fine on my PC but I have the coedcs on here

cedar raft
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Yes, that sounds like the expected behavior

short oracle
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on my work laptop in edge it was n't playing back properly

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noted

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need to double check how much bigger h.264 is

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as i want to keep files in the resolution they were captured in