#reverse geocoding initialization error

1 messages · Page 1 of 1 (latest)

topaz belfry
#

Hello.
I installed an Immich server (v1.121) on an Orange Pi 3B board running both U-Boot and Linux upstream. I used the docker-compose method. And except for the addition of an external library path I used the default files.
At the creation/startup of the server container, I get the following error (see the full log attached):
ERROR [Microservices:MetadataService] Unable to initialize reverse geocoding: Error: timeout exceeded when trying to connect
I also noticed that the "extract metadata" job is paused.
Please let me know how I can fix that.
Thanks in advance.

📎 immich-geocoding-err.log
true valleyBOT
#

:wave: Hey @topaz belfry,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

true valleyBOT
wintry oasis
#

You haven't even remotely provided all the information the bot asks for

#

Also, the logs you posted don't show any errors

#

(after it started)

topaz belfry
#

Have a better look: $ grep ERR immich-geocoding-err.log [Nest] 18 - 12/05/2024, 3:53:31 PM ERROR [Api:EventRepository] Websocket connection error: UnauthorizedException: Invalid user token [Nest] 8 - 12/05/2024, 3:53:58 PM ERROR [Microservices:MetadataService] Unable to initialize reverse geocoding: Error: timeout exceeded when trying to connect

#

A problem is that the "EXTRACT METADATA" job is paused and it must be resumed in order to allow an import to happen

#

It doesn't strike me like the expected behavior. Is it ?

wintry oasis
#

That is before it started up

#

And even after asking twice you still haven't provided all the information the bot asks for

topaz belfry
#

I'll provide more detailed information tomorrow. The board is running some benchmarks on Immich for the next hours.

topaz belfry
#

It appears that the issue is not systematic. So I suspect there is a problem with my network. It would have been helpful for me to get the URLs used by Immich in order to check them. But I understand it is probably not the right place to get this information. So let's close this ticket.