#Firefox video can't played because file is corrupt

1 messages · Page 1 of 1 (latest)

swift siren
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So I have Immich setup and everything works excepts for Firefox web ui. I can view images but live images and videos will give me Video can't played because file is corrupt error.

I have looked over at history and noticed some posts where changes to Video Transcoding Settings would help, but it doesn't seem to work for me.

  • I did also run the transcode job and wait for it to finished.

The thing is Chrome/Edge/Safari works without any problems. Below/attached are some of my Transcode settings.

Any help is appreciated.

image.png image.png
digital cliffBOT
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:wave: Hey @swift siren,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

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  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
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digital cliffBOT
dawn trellis
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Hevc and Firefox do not mix from my experience. I had to use vp9 instead

swift siren
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So do I uncheck all the checkboxes in Accepted video codecs since it reads Select which video codecs do not need to be transcoded?

I also noticed that even if I uncheck HEVC, and saved, coming back to that page, that specific setting gets reseted back to check HEVC

dawn trellis
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Set the video codec drop-down to vp9

swift siren
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oh thanks! I totally skipped over that

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do I need to re-run transcode job?

dawn trellis
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Change, test on a single file then you will need to run the all transcode job for it to work on everything

swift siren
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How do i test on a single file?

dawn trellis
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Click on a file that needs it. Top right menu. Refresh encode and then refresh the browser after a minute or so and check

olive berry
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you can also reset the transcoding settings to default, then re-transcode a sample video to test

swift siren
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Is that the right menu?

image.png
dawn trellis
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It is. Is that a video asset?

swift siren
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ah, i see the problem, it's a live image, I selected a video asset and i see the encode video now

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i'll test and report back

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@dawn trellis @olive berry Thanks! It's working!