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[mild crest]

Hello all i recently updated my immich container on CasaOS and I lost my access to it what should i do?

[tawny timber]

:wave: Hey @mild crest,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: I have read applicable release notes.
3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
4. :ballot_box_with_check: I have reviewed Github for known issues.
5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[tawny timber]

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

[tawny timber]

:wave: Hey @mild crest,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: I have read applicable release notes.
3. :blue_square: I have reviewed the FAQs for known issues.
4. :blue_square: I have reviewed Github for known issues.
5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[viral trellis]

same here - after latest update which I performed manually through 'sudo docker pull' I can't connect both from android app and website. I am hosting on docker, OS: debian 12 through zerotier vpn, I also am hosting nextcloud which is working fine.

[honest topaz]

Read the release notes above and if those don't help then create a new thread with the requested info

[viral trellis]

Sorry for not checking those, I didn't expect to configure docker-compose.yml - after changing ports to 2283:2283 it works. Cheers!

[sinful iris]

You should always check those before upgrading

[viral trellis]

Sure will. I guess leaving automatic updates via root's crontab isn't a good idea after all as it turned out