#My upload pictures get wierd stripes and colors

1 messages · Page 1 of 1 (latest)

near fable
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is there a way to fix this issue andto prevent it from ever happening ever again?

image.png
sage bluffBOT
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:wave: Hey @near fable,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

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  1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: I have read applicable release notes.
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  7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

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visual mural
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What format are these images in?

near fable
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.jpg

visual mural
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Are you sure the image itself isn’t corrupted?

near fable
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yes on my phone gallery it look totaly normal

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and its not only those pictures

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about 1 in 7 has the problem

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i have 25k pictures uploaded

visual mural
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If you refresh thumbnails for one affected asset, clear browser cache and refresh, does it still look corrupted?

near fable
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Ill try

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will this refresh it or not?

visual mural
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Yup

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But for reference, there’s a “refresh thumbnails” option in the options menu for an asset (and in the multiselect options)

near fable
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I did it and nothing has changed

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My guess is that is has something to do with uploading

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Also all m pictures were uploaded from my phone using the app exept about 150 that were uploaded from my cumputer using the browser and those are all perfect.

visual mural
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Unless you canceled the jobs you queued earlier, it would be added as another job to the end of that queue

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You can also download an affected image and open it with chrome to see if the original in the server is corrupt

near fable
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downloaded version

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and yes I canceled that job

visual mural
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Hmm, that confirms the problem is with the original and not in thumbnail generation. Can you copy the original in the phone somewhere else and check it?

near fable
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And re-upload it?

visual mural
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Yup, but also just view it locally as well

near fable
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That worked

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Is there a way to replace every picture on immich with the original on my phone?

visual mural
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If you delete affected images in the server (including from the trash), then do a manual backup from the app, it should re-sync them

fickle flicker
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Which phone is it?

near fable
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Samsung S24

visual mural
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Can you confirm if this happens consistently for the same images when you back them up again through the app? Or do they look normal at that point?

near fable
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Problem as been fixed

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Thank you all for the help

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For now ill just re-upload everything

sage bluffBOT
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