#Can't connect with app

1 messages · Page 1 of 1 (latest)

quaint perch
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Hi guys,
I am unable to connect to my server with the app whereas I have no issue with the same url in my web browser.
I don't get where is the problem, could you help ?

Screenshot_20241027-192723.png
quasi muskBOT
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:wave: Hey @quaint perch,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: I have read applicable release notes.
  3. :blue_square: I have reviewed the FAQs for known issues.
  4. :blue_square: I have reviewed Github for known issues.
  5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
  7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

undone galleon
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What’s the exact URL you’re using in mobile browser and app?

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Make sure you can connect on the web browser on the same phone as the app

storm stag
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Either the URL is wrong, or there's a misconfiguration in your reverse proxy or such

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It's getting served an HTML page, which is wrong

turbid bronze
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This looks like cloudflare access fronted auth?

quaint perch
quaint perch
turbid bronze
quaint perch
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Not cloudflare but you put me on the right track

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I added oauth for Immich on my middlewares with traefik a long time ago.
And as I don't use the app a lot, I didn't see it was causing trouble

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Without the oauth middlewares and with the Immich integrated auth, the app is working