After upgrade to 1.116.2 Immich Server not starting

[oblique bronze]

Hi Guys my Linux knowledge is fairly basic but I have been dabbling for the last 15yrs or so just doing the basics.

After updating to 1.116.2 it seams the Immich Server Docker is just looping around and not starting. I managed to get this error message out of it not sure if it helps.

immich_server | [Nest] 17 - 09/27/2024, 10:25:03 PM LOG [Api:StorageService] Verifying system mount folder checks (enabled=true)
immich_server | [Nest] 17 - 09/27/2024, 10:25:03 PM ERROR [Api:StorageService] Failed to read upload/encoded-video/.immich: Error: ENOENT: no such file or directory, open 'upload/encoded-video/.immich'
immich_server | [Nest] 17 - 09/27/2024, 10:25:03 PM ERROR [Api:StorageService] The "encoded-video" folder appears to be offline/missing, please make sure the volume is mounted with the correct permissions
immich_server | api worker exited with code 1

[compact siren]

:wave: Hey @oblique bronze,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: I have read applicable release notes.
3. :blue_square: I have reviewed the FAQs for known issues.
4. :blue_square: I have reviewed Github for known issues.
5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[serene phoenix]

Did you read the error and consider why it might be happening?

[oblique bronze]

I tried but it didn’t make much sense.

[white oxide]

Can you make sure that the folders at UPLOAD_LOCATION is mounted correctly?

[oblique bronze]

Thanks Alex, yeah the hdd with the Immich library had moved its self. Thanks for the help!

[white oxide]

Haha, well you should figure out why did it do that so in the future it won’t happen again 😆

[mellow gazelle]

@white oxide Sorry to jumping into this, I have a similar error, except for EISDIR: illegal operation on a directory. I chown and chmod 777 the directories 😦, I have it in an NTSF format disc hooked up to my Ubuntu Server. It worked just fine in the previous version

[white oxide]

Can you double check again to make sure that the drive is moubted?

[mellow gazelle]

yup, confirmed

[white oxide]

Can you capture the log with error message?

[mellow gazelle]

[Nest] 17 - 09/28/2024, 2:34:17 PM LOG [Api:StorageService] Verifying system mount folder checks (enabled=true)

[Nest] 17 - 09/28/2024, 2:34:17 PM ERROR [Api:StorageService] Failed to read upload/encoded-video/.immich: Error: EISDIR: illegal operation on a directory, read

[Nest] 17 - 09/28/2024, 2:34:17 PM ERROR [Api:StorageService] The "encoded-video" folder appears to be offline/missing, please make sure the volume is mounted with the correct permissions

api worker exited with code 1

upload/encoded-video/.immich I'm assuming it refers to /usr/src/app/upload/encoded-video and inside that folder it generates a .immich folder

I have no problem rebuilding the entire database if that fixes it, maybe the random duplicates get fixed too

but not sure if that is possible

[white oxide]

hold on, before doing anything drastically, can you open a new #1049703391762321418 and post your docker-compose and .env file?

[mellow gazelle]

yup