#immich_server just hangs on starting

1 messages · Page 1 of 1 (latest)

wicked herald
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I have installed Immich on Portainer and it went through without a problem but now 'immich_server' won't change and just stays on starting despite stop/start or restart.

I'm not sure if its because my volumes are wrong as I am trying to get it onto 'volume2' of my synology server.

Also, apologies If I've not included the right information in the correct format;

Screenshot_2024-09-18_at_10.14.55.png 📎 text.txt 📎 text.txt
lapis galleonBOT
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:wave: Hey @wicked herald,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
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If this ticket can be closed you can use the /close command, and re-open it later if needed.

wicked herald
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Error in logs;

[Nest] 7 - 09/18/2024, 9:16:46 AM LOG [Microservices:StorageService] Verifying system mount folder checks
[Nest] 17 - 09/18/2024, 9:16:46 AM LOG [Api:EventRepository] Initialized websocket server
[Nest] 7 - 09/18/2024, 9:16:46 AM ERROR [Microservices:StorageService] Failed to read upload/encoded-video/.immich: Error: ENOENT: no such file or directory, open 'upload/encoded-video/.immich'
[Nest] 7 - 09/18/2024, 9:16:46 AM ERROR [Microservices:StorageService] The "encoded-video" folder appears to be offline/missing, please make sure the volume is mounted with the correct permissions

lapis galleonBOT
meager steeple
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You have the volume on the network and have async writes. It's trying to see whether the .immich file exists before it is written

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Just make sure the file exists and then restart the server

wicked herald