#Data Reset after Reboot

1 messages · Page 1 of 1 (latest)

royal prism
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After a reboot of my Immich server, users & assets are no longer available. When I attempt to login it's as if it's the first time. I'm getting prompted for an administrator user. The data seems to be there as there are 32GB being used on the immich disk. Any way I can recover and NOT have to reload all the images?

I've checked the docker logs (is there any way to get rid of the formatting escape sequences?) and nothing is showing up.

📎 server.log 📎 learning.log 📎 docker-compose.yaml 📎 ced13eeda0b17f6e.env
dry capeBOT
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:wave: Hey @royal prism,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: I have read applicable release notes.
  3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
  4. :ballot_box_with_check: I have reviewed Github for known issues.
  5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
  7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

dry capeBOT
thorn copper
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do you still have your postgres folder? I'm guessing it was flushed

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also, do the thumbnails actually exist in your library folder?

primal marsh
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Following as I am also experiencing this issue and am not sure where to start. In the Immich folder I can find all the profile datas and thumbnails, and I still have the postgres folder.

stark osprey
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@royal prism is /media/don/ImmichDrive/ on an external disk? Did you try a docker compose down / up?

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@primal marsh same question

primal marsh
# stark osprey <@456226577798135808> same question

I am fairly new to Linux and am doing what I can, really just struggling by as I learn the terminal, but I ran the apt update and apt install, and tried docker-compose up and down, and then for trying sake went to my immich bookmark, and was able to log right in. I'm not sure why it wouldn't let me previously, and I realize that's no help to pretty much anyone that knows what they're doing, but it seems for now I am all good to go. Thanks!

primal marsh
# stark osprey <@456226577798135808> same question

I'd like to add, your comment led me to figuring out how to download v115.0 from Github, which was a first, and then I ran into the same problem I had before after updating immich. I figured out that once immich was current, I had to go into the docker folder, open immich in terminal, and run the "docker compose pull && docker compose up -d" command from the immich website, and it pulled all the data from my immich folder and synced it back into the web browser.

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Thanks for your help!

royal prism
# stark osprey <@456226577798135808> same question

Yes, that is an external drive. Before I got this figured out I had a brain fart and reformatted that drive, so it's no longer an issue. I updated/reinstalled and things seem to be working OK now. Thanks for looking into this.