#Archived photos showing in main timeline in iOS app

1 messages · Page 1 of 1 (latest)

fallen delta
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Hello! I am having some weird behavior with archived photos showing in the main timeline, only in the iOS app, not on the web app. I uploaded a few hundred photos using the CLI with the option to create an album, went into the album, selected all the photos, and archived them. In the iOS app, they are showing in the main timeline with an error icon. If I log out of the app and log back in, they do not show. But if I close the app and reopen it, they show again. I have tried reinstalling the app.

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modern swanBOT
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:wave: Hey @fallen delta,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: I have read applicable release notes.
  3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
  4. :ballot_box_with_check: I have reviewed Github for known issues.
  5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
  7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

worthy spear
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Have all the job finished processing?

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what are you seeing on the web app? can you capture a screenshot?

fallen delta
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Yep all jobs have finished, the web app looks as expected, I don't see the archived photos unless I go into the album or the "archived" section

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I noticed that sometimes when I pull down from the top in the mobile app, it "rebuilds the timeline" and the archived photos disappear, but closing and opening the app brings them back. The "rebuild" does not happen consistently when I pull down.

worthy spear
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so you archive them, then when you closing and reopen the app, they show up again?

fallen delta
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Correct, minimizing the app keeps them hidden, but if I fully close the app and reopen it they come back with the error icon

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Swiping down from the top to build the timeline hides them again

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Video is probably better than words

worthy spear
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are you on the latest version for the server and the app?

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v1.111.0?

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those assets with exclaimation mark looks like the LivePhotos motion part

fallen delta
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Yep latest version, ah yes I didn't notice that, it's only the live photos that are problematic

worthy spear
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And these LivePhotos are from an external drive that you use the CLI to upload?

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Do you mind running the metadata extraction job for all again>?

fallen delta
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Correct it was a Google Photos album that was shared with me, which I downloaded to my PC and uploaded with the CLI, sure I'll give it a go

fallen delta
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That fixed it!

fallen delta