#I bought a license, but I never received the email with the code.

1 messages · Page 1 of 1 (latest)

fierce meteor
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Hi, I'm trying to contact someone from futo because I didn't receive the email with the code after I bought a license. I had no luck finding a customer service email address. That's why I'm trying my luck here.

rain cliffBOT
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:wave: Hey @fierce meteor,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: I have read applicable release notes.
  3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
  4. :ballot_box_with_check: I have reviewed Github for known issues.
  5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
  7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

rain cliffBOT
violet cairn
fierce meteor
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thanks.

violet cairn
rain cliffBOT
violet cairn
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(ignore the bot lol)

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make sure you add your orderId if you have one :)

fierce meteor
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Thanks you very much 😃