#error during pixel2 video upload

1 messages · Page 1 of 1 (latest)

blazing yew
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Hi, I'm getting the attached error when uploading videos via immich api that were recorded with a Pixel2 phone.
Some videos work, others don't. Haven't spotted a pattern.
Happy to provide video to someone working at the issue but not posting publicly.

I'm running immich_native v1.108.0 in an lxc container

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inner snowBOT
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:wave: Hey @blazing yew,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

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jade frost
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Hello, is there anything special about these videos format?

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I have a Pixel 8, if you can let me know your video format, I can help test it. Or you can export, zip up a sample video and share here

blazing yew
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Nothing unusual. I never change the recording settings on the phone. Happy to send you a video that works and one that doesn't

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Actually, now that I'm trying to pick two files, it appears that all the videos that were taken in "low storage" mode are good, while the normal ones show the error

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Also, slow motion videos work

jade frost
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😛

blazing yew
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@jade frost, I don't think that's a user-exposed option. Apparently, the phone selects this mode when storage is low

blazing yew
blazing yew
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@jade frost, anything I can do to move this along?

jade frost
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You can send it to me privately and I will get to it sometimes next week

blazing yew
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Thank you for looking at this

blazing yew
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Oh, immich_native doesn't come with a ffmpeg version, it just says to install it yourself from jellyfin or a static build. I had chosen to install the latest static build 7.0 instead of 6.0.1-jellyfin, which broke things