ffprobe missing | Immich | Page 1

astral pagoda Jul 3, 2024, 8:21 PM

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Hello, I am using unRAID 6.12.10 with the CA Immich installation along with PostgreSQL and Redis installed. Everything is working and functional, except for videos, putting a mouse over a video shows the preview. When going in to the video, it's a black/gray screen.
Looking at the logs it states this for every video:

[Nest] 241  - 07/03/2024, 4:16:24 PM   ERROR [Microservices:JobService] Error: Cannot find ffprobe
    at /app/immich/server/node_modules/fluent-ffmpeg/lib/ffprobe.js:145:31
    at proto._getFfprobePath (/app/immich/server/node_modules/fluent-ffmpeg/lib/capabilities.js:144:14)
    at proto.ffprobe (/app/immich/server/node_modules/fluent-ffmpeg/lib/ffprobe.js:141:10)
    at FfmpegCommand.ffprobe (/app/immich/server/node_modules/fluent-ffmpeg/lib/fluent-ffmpeg.js:221:20)
    at node:internal/util:431:7
    at new Promise (<anonymous>)
    at node:internal/util:417:12
    at MediaRepository.probe (/app/immich/server/dist/repositories/media.repository.js:72:31)
    at MediaService.handleVideoConversion (/app/immich/server/dist/services/media.service.js:241:83)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
[Nest] 241  - 07/03/2024, 4:16:24 PM   ERROR [Microservices:JobService] Object:
{
  "id": "c4119979-1c2c-43ef-bf92-c5f0cba4c30c"
}

On version 1.107.2, everything else does work, images, geo tagging, etc, just won't transcodes videos.

dense gateBOT Jul 3, 2024, 8:21 PM

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:wave: Hey @astral pagoda,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich .

References

Container Logs: docker compose logs docs
Container Status: docker compose ps docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

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:blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
:blue_square: I have read applicable release notes.
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thick beacon Jul 3, 2024, 8:21 PM

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@keen sedge

keen sedge Jul 3, 2024, 8:30 PM

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updating the docker image should fix it

lofty jewel Jul 3, 2024, 8:43 PM

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astral pagoda Hello, I am using unRAID 6.12.10 with the CA Immich installation along with Post...

Having the exact same problem also using unraid. There seem to be no docker update available.

keen sedge Jul 3, 2024, 8:46 PM

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Hit the force-update button 😄

lofty jewel Jul 3, 2024, 9:01 PM

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Did that just now. Unfortunately still having the issue.

vale cypress Jul 3, 2024, 9:02 PM

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same here, I created an issue on the all-in-one image repo

https://github.com/imagegenius/docker-immich/issues/396

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I use Portainer stacks instead of unraid Apps, and also force updated with "repull image"

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Just tried to use the specific tag of the version instead of latest and it still doen't work

spice quartz Jul 4, 2024, 3:37 AM

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the same err😵‍💫

lofty jewel Jul 4, 2024, 4:53 AM

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The very latest docker update fixes the issue for me 😊

#ffprobe missing

References

Checklist