#Only half of assets being uploaded

1 messages · Page 1 of 1 (latest)

oblique berry
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I have installed the latest version and my mobile app has the necessary permissions.
I selected a folder to backup with 102 assets and he logs show:

0 assets already existed in DB, to upsert 102
Upserted 102 assets into the DB

But only 50 were actually backed up. See images. Anyone know what's the issue?

image.png image.png
mild palmBOT
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:wave: Hey @oblique berry,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: I have read applicable release notes.
  3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
  4. :ballot_box_with_check: I have reviewed Github for known issues.
  5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

knotty wedge
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When you look at the web client, how many assets do you see there? Are there assets on the mobile timeline that don't have the cloud with the checkmark?

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There's a bug in the backup page where the numbers are sometimes out of sync with reality

oblique berry
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web client also only has 50. The remaining pictures have the strike through cloud icon in the app

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[Nest] 17  - 06/24/2024, 6:37:19 PM     LOG [Api:AuditService~htrosl1k] Found 0 original files, 100 thumbnails, 0 encoded videos, 0 profile files
[Nest] 17  - 06/24/2024, 6:37:19 PM     LOG [Api:AuditService~htrosl1k] Found 50 assets, 1 users, 0 people
[Nest] 17  - 06/24/2024, 6:37:21 PM     LOG [Api:AuditService~m6n5ofvh] Found 0 original files, 100 thumbnails, 0 encoded videos, 0 profile files
[Nest] 17  - 06/24/2024, 6:37:21 PM     LOG [Api:AuditService~m6n5ofvh] Found 50 assets, 1 users, 0 people
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I have deleted container data and removed them as well at least 3 times now. No one seems to have had this issue. There are definitely 102 pictures in my mobile folder as immich also recognizes that, but only uploads 50 for whatever reason. Logs aren't really helpful

mild palmBOT
knotty wedge
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Can you pull the app's logs and post them here?

oblique berry
knotty wedge
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And what do they say when you run the backup?

oblique berry
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I can manually select the pictures and decide to upload them though

knotty wedge
oblique berry
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yes, even after deleting cache

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solved

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I have cleared app data as well in addition to cache (Samsung z fold 4) and this time after restarting and reconnecting to the server it picked up all the images of the folder. I have tried this a few times before, but now it worked

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nvm I take it back

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stopped at 61 now lmao

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ah sorry no, it's the bug you mentioned. All pictures are now backed up, but the number shown is just wrong