IOS app not syncing in the background

[formal furnace]

I’ve enabled automatic background backup on my iPhone but it won’t backup until I have the backup screen open. If I quit the page, the video starts to backup from scratch again when I come back to it. Backup stops when the phone locks as well. Is this a known issue that we are looking to fix?

[pure plover]

:wave: Hey @formal furnace,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: I have read applicable release notes.
3. :blue_square: I have reviewed the FAQs for known issues.
4. :blue_square: I have reviewed Github for known issues.
5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[latent minnow]

Videos are too big. There's a certain amount of seconds that iOS allows background tasks to run before it gets killed

not much we can do to work around that the moment

[wind wharf]

how big is too big?

[loud salmon]

Depends on your internet, if the video can be uploaded within 10s it should be fine, otherwise the background task will be killed by the OS

[vapid atlas]

I been giving a thought and only way to avoid this is to support chunk on big files. If it exceed the time on a big files may be these chuncks can be merged at the server?