iOS Immich App has blurry inaccessible photos - accessible via web and other devices

[cerulean nacelle]

:wave: Hey @wintry root,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: I have read applicable release notes.
3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
4. :ballot_box_with_check: I have reviewed Github for known issues.
5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[wintry root]

iOS Immich App has blurry inaccessible photos - accessible via web and other devices

[cerulean nacelle]

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

[wintry root]

My friend is using my immich server under an account, and for some reason he cant access any of his photos via the immich app.

[narrow otter]

This means your mount point at UPLOAD_LOCATION is having an issue

Please check if it is mounted correctly

[wintry root]

how could I check that?