#Can't login to mobile

1 messages · Page 1 of 1 (latest)

umbral spruceBOT
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:wave: Hey @neon canopy,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: I have read applicable release notes.
  3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
  4. :ballot_box_with_check: I have reviewed Github for known issues.
  5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

magic token
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what URL are you using to connect?

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have you enabled "local network" in the iOS settings for the Immich app?

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have you tried the mobile phone web browser?

neon canopy
neon canopy
magic token
magic token
neon canopy
neon canopy
magic token
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everything, unredacted please

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local IPs are not sensitive info

neon canopy
magic token
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you need to get its real local IP

neon canopy
magic token
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what OS?

neon canopy
magic token
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probably in control panel