Video not uploading | Immich | Page 1

meager coyote May 15, 2024, 12:29 PM

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I have this 1 specific video that just refuses to upload from my phone. I don't see any errors in the mobile app nor on the server. It will only attempt to upload when the app is open and either just stops uploading partially through, or right towards the end it uploads at speeds that aren't possible with wifi. Like 99MB/s.

One different thing with this is the file name has RESTORED in it, which is out of the norm.

edgy cedarBOT May 15, 2024, 12:29 PM

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:wave: Hey @meager coyote,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich .

References

Container Logs: docker compose logs docs
Container Status: docker compose ps docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

:ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: I have read applicable release notes.
:ballot_box_with_check: I have reviewed the FAQs for known issues.
:ballot_box_with_check: I have reviewed Github for known issues.
:ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
:ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

meager coyote May 15, 2024, 12:33 PM

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Server component is installed on truenas scale, my phone is a pixel 8 pro running grapheneOS.

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I just tried a manual upload from my PC and I get this in the logs:
[Nest] 8 - 05/15/2024, 7:45:34 AM WARN [ImmichServer] [ExpressAdapter] Content-Type doesn't match Reply body, you might need a custom ExceptionFilter for non-JSON responses

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The video uploaded, but when tried to play from my desktop only the sound plays.

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And the phone app still tries to upload the video

west robin May 15, 2024, 12:53 PM

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Can you check the mobile app log? Also try accessing your instance on local ip?

meager coyote May 15, 2024, 12:54 PM

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west robin Can you check the mobile app log? Also try accessing your instance on local ip?

There are no errors, nor anything related to the upload when it happens

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Giving a direct IP connection a try

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Hmm gotta disable authentik

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Getting this on the server when uploading via IP

[Nest] 8  - 05/15/2024, 7:58:37 AM   ERROR [ImmichServer] [Error: write EPIPE
    at WriteWrap.onWriteComplete [as oncomplete] (node:internal/stream_base_commons:95:16)
    at WriteWrap.callbackTrampoline (node:internal/async_hooks:130:17)] Failed to serve file
[Nest] 8  - 05/15/2024, 7:58:37 AM   ERROR [ImmichServer] [Error: write EPIPE
    at WriteWrap.onWriteComplete [as oncomplete] (node:internal/stream_base_commons:95:16)
    at WriteWrap.callbackTrampoline (node:internal/async_hooks:130:17)] Error: write EPIPE
[Nest] 8  - 05/15/2024, 7:58:46 AM   ERROR [ImmichServer] [Error: write EPIPE
    at WriteWrap.onWriteComplete [as oncomplete] (node:internal/stream_base_commons:95:16)
    at WriteWrap.callbackTrampoline (node:internal/async_hooks:130:17)] Failed to serve file
[Nest] 8  - 05/15/2024, 7:58:46 AM   ERROR [ImmichServer] [Error: write EPIPE
    at WriteWrap.onWriteComplete [as oncomplete] (node:internal/stream_base_commons:95:16)
    at WriteWrap.callbackTrampoline (node:internal/async_hooks:130:17)] Error: write EPIPE

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The video is about 2GB in size if that matters

#Video not uploading

References

Checklist