Faces not being found in new Pictures

[old crystal]

Since April 8th none of my new pictures have been assigned to people. I have manually run the "missing" job for Face detection and Facial Recognition however that has made not difference. Looking at the micro-service logs, the error is the same as in #8153. I'm assuming some how my faces have been corrupted and that I will need to run the two jobs again across all of my pictures?

[stoic rose]

:wave: Hey @old crystal,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

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[stoic rose]

[Issue] Facial Recognition - PersonService Face Not Found (#8153)

@old crystal uploaded

@old crystal uploaded

@old crystal uploaded

[sturdy ice]

For other users of the system, does this problem also exist?

[old crystal]

Yes

[sturdy ice]

Could you paste it with the URL of the machine Immich was running on?

/api/face?id=2be202c8-a7ef-4f99-a602-60e1494d469b

[old crystal]

{"message":"Not found or no asset.read access","error":"Bad Request","statusCode":400}

[sturdy ice]

Maybe in this case you should make a backup of the database and then clear the face table, this will reset all face data including the names assigned to them.

@raw gate Maybe you have a different opinion about it?

[old crystal]

Would I need to delete the table or could I just disable and re-enable face recognition in the admin settings?

[surreal lava]

Disabling facial recognition won’t delete existing face data. In the job panel, you can run Face Detection on all assets and that will nuke the existing data.

[sturdy ice]

Exactly, I managed to forget that this option already exists because it is too dangerous to click on it after you have assigned names to over 100 faces 🤯

By the way, if you are here, do you know how to avoid this problem? It doesn't seem to be a common problem but it does come back from time to time.

[surreal lava]

I don’t know why this would happen systematically. This error should only really happen if a user does something in between queueing and running the facial recognition jobs.

[old crystal]

I have re-run the job and finally it has finished!

I'm really not sure what has caused it