#No photos areshown after uploading

1 messages · Page 1 of 1 (latest)

slow grove
#

I configured immich last night.
Setup:

  • Default docker compose (just added some labels for traefik and added the services to my taefik docker network)
  • behind traefik reverse proxy
  • no hw accelleration (ML or rendering); everything is set to CPU

I uploaded some photos via webUI and android app. The appear in the filesystem with correct sizes and exif data.
In the UI they look like broken links (see screenshot). Not only the thumbnails but also when clicking down to the image itself there is nothin to see. Downloading the image itself works and the downloaded file looks fine again.

The logfile itself shows nothing suspicious.

mmich_server            | [Nest] 7  - 05/04/2024, 10:00:20 AM     LOG [EventRepository] Websocket Connect:    MNZJpTu9dD8M1J57AABZ
immich_server            | [Nest] 7  - 05/04/2024, 10:01:05 AM     LOG [AuditService] Found 115 original files, 0 thumbnails, 9 encoded videos, 0 profile files
immich_server            | [Nest] 7  - 05/04/2024, 10:01:05 AM     LOG [AuditService] Found 124 assets, 1 users, 0 people
immich_server            | [Nest] 7  - 05/04/2024, 10:04:27 AM     LOG [EventRepository] Websocket Connect:    5PScK6ghl7inmGXbAABb
immich_server            | [Nest] 7  - 05/04/2024, 10:04:33 AM     LOG [EventRepository] Websocket Disconnect: 5PScK6ghl7inmGXbAABb
immich_server            | [Nest] 7  - 05/04/2024, 10:04:38 AM     LOG [EventRepository] Websocket Connect:    ytP-vHzbbWPZESGyAABd
immich_server            | [Nest] 7  - 05/04/2024, 10:04:43 AM    WARN [AssetServiceV1] WebP thumbnail requested but not found for asset 5da32bcb-0cd3-4fdf-b654-f3f4e795d401, falling back to JPEG
immich_server            | [Nest] 7  - 05/04/2024, 10:04:43 AM    WARN [AssetServiceV1] WebP thumbnail requested but not found for asset 5da32bcb-0cd3-4fdf-b654-f3f4e795d401, falling back to JPEG
image.png
hot wedgeBOT
#

:wave: Hey @slow grove,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: I have read applicable release notes.
  3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
  4. :blue_square: I have reviewed Github for known issues.
  5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

slow grove
#

additional infos:

  • no real load on the server by the immich processes
  • in the jobs tab of the admin menu there is a active task "facerecognition"
  • I manually started the "generate thumbnails" task which now shows "xxx waiting" images but does not start
worn heart
#

Can you post the files the bot asked for etc?

slow grove
#

of course

hot wedgeBOT
worn heart
#

UPLOAD_LOCATION=./data//library
This double slash might be breaking it

hot wedgeBOT
slow grove
#

OMG you're right ... this seems to fix it thanks a lot