The problem with the mobile app

[ionic ice]

I recently installed immich on my server, connected the domain via cloudflare zero and everything was fine, downloaded the mobile application, connected via the link and synchronized, but after exiting the application, the server disconnected me (while there are no errors in the immich logs, only disconnect sessions) and when reconnecting writes "server is not reachble". If I create a new https link to connect to immich, then it will work and I will be able to log in, but after that it also disables me when exiting the application. I've been looking at GitHub solutions to this problem, but nothing has helped me. Even the reverse proxy on nginx is the same. Are there any mistakes on my part? Immich was installed using a stack on the portainer. I want to note that I can log in normally using the local ip of my immich server/image. Am I doing something wrong, or is there some kind of error with the mobile app? The latest versions of the server and mobile application

[prime marsh]

:wave: Hey @ionic ice,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: I have read applicable release notes.
3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
4. :ballot_box_with_check: I have reviewed Github for known issues.
5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

@ionic ice uploaded

@ionic ice uploaded

@ionic ice uploaded

[prime marsh]

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

[ionic ice]

Is there a chance that this error occurs because I did not specify the ssl keys in the nginx reverse proxy?