Immich IoS latest version won’t back up

[solemn edge]

Hello boys I am new in the community I have the latest version of iOS and Immich I’ve installed it using the official version and it’s working flawlessly on the server container end …. The iOS apps in the other hand isn’t working I have issues backing up the photos and videos it only back up when I open the app I have already enabled the background upload thing but still not working any ideas please ?? Thanks.

[tidal mantle]

:wave: Hey @solemn edge,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: I have read applicable release notes.
3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
4. :ballot_box_with_check: I have reviewed Github for known issues.
5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

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If this ticket can be closed you can use the /close command, and re-open it later if needed.

[tidal mantle]

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

[ashen helm]

Make sure to keep the app open (device not asleep and app in focus) when first ingesting all your photos. Background is really only meant for a small amount of photos at a time, not the initial load of your library

[solemn edge]

I have only 12 pictures and 3 videos to upload 😂😂 not much

Should be able to do it in background because it’s no bit data to upload

[ashen helm]

Background works at the mercy of IOS. It could take a day or two before things register on there system and start uploding. Even then might only do two at a time. It's basically a black box on apples side

[nova mirage]

^ This. Even the-app-that-can-not-be-named can struggle with background tasks

[solemn edge]

Has been 4 days since I installed everything

Even if I minimize the app the backup will stop and start again when open it back

[ashen helm]

Yes, foreground will pause if you minmize the app

[solemn edge]

According to the app settings it should continue but is not for some reason ☹️☹️

[ashen helm]

https://immich.app/docs/features/automatic-backup#foreground-backup

Foreground only works if the app is opened or resumed. If it is minimized it will kill any in process uploads

[nova mirage]

Check your settings maybe to see if background refresh is allowed

For the immich app

[solemn edge]

It’s enabled 😔😔

Thanks for try helping

[solemn edge]

Bump

[nova mirage]

I think we are at the extent of what's possible. At this point it is at the mercy of iOS background actions

[solemn edge]

Bump

[dim socket]

turn off backaground app refresh on other apps can help, also the upload speed seems slow, the background task might be killed before it finish upload your assets

if your file is 1.35GB like in the photo, I suggest use the foreground backup for those files, since no way background backup can finish before getting killed

background tasks are usually run between 10-15 seconds before getting killed by the OS

[solemn edge]

Hello … I am still on the same problem … foreground won’t upload any file if I even minimize the app …. Background is only working over WiFi 😣😣😔😔😔 thanks

[dim socket]

what problem are you having? if you open the app and tap back up button, what happen then? Are you using local IP or DNS? can you try local IP instead?

[solemn edge]

I opened the app and it starts the back up automatically

Then I’ve switched apps just to copy and paste the picture in here and it stopped and started again

I am using a dns that I have pointed to my ip at home … all services that I have at home works flawless with 0 issues including Plex server

DNS and ip are answering with 0 problems is just when I minimize the app or switch apps it just stops backing up like if I closed the app and starts from 0

And background refresh only work over WiFi but not over data … I have the ultimate a&t phone plan no data caps

[dim socket]

This is expected, this is foreground backup mechanism, which means it run when you open the app

[solemn edge]

I understand it but why does it stops when I switch apps

[dim socket]

because when you switch app, the app is put into the background, so it terminates all foreground tasks

[solemn edge]

It slow I know it is but is what I have at home

Then background should start working and isn’t ☹️☹️☹️

Thank you so much for your time

[dim socket]

correct, once you put the app into the background, it will queue a background task. Then depends on when the OS allow the task to run, then it run

the catch is, iOS will allow the background task to run around 10~15 seconds, then kill it

so with your large file, it won't finish upload before the iOS kill the background task

and this is something we don't have control over, we are at the mercy of the OS

[solemn edge]

The date was when I tried WiFi after I disable it it hasn’t ran again

[solemn edge]

Understood thanks for clarification

[dim socket]

in your background app refresh setting, do you allow cellular?

you can try to kill the app i.e. swipe up, then open the app again. Then put it into the background, then I think it should run

[solemn edge]

Yes

[solemn edge]

Several times I even reinstalled it and still same issue 😫😫

[dim socket]

however, the rule of thumb, if you have file larger than a few hundred MB, it is best to leave the screen on and let it upload on the foreground

[dim socket]

I mean go to background app refresh setting itself

[solemn edge]

I’ll have to do that and then keep track of pictures then

[dim socket]

In background app refresh settings, there are 3 options Off, WIFI, WIFI & Cellular Data

which one do you have?

[solemn edge]

Don’t see that option don’t see that option here sorry

[dim socket]

it is in the phone settings

go to the phone settings then search for Background App Refresh, it should be the first entry

[solemn edge]

It’s on

[solemn edge]

Thanks !!

[dim socket]

Ok, this is good

[solemn edge]

Thanks

I have latest iOS iPhone 14 Pro Max

[dim socket]

hmm I wonder why it doesn't queue when on cellular data 🤔

[solemn edge]

No idea and I have no data cap from my provider because I pay the highest plan

[dim socket]

when you are on WIFI, it queues ok?

and the last time you are on WIFI was 2 days ago?

[solemn edge]

Y I even see the notification about the background task running on my notifications center

[solemn edge]

Yes correct

I’ve enabled just to try it

But I want it to run from cell data

[dim socket]

now try disable/endable background refresh again

[solemn edge]

Not WiFi

[dim socket]

then put the app into background

then wait

[solemn edge]

Is not reading correct because in phone settings it’s enabled

Now after close the app and opening again it shows is enabled

[dim socket]

okay

I guess there is some bug in this toggle mechanism

[solemn edge]

It looks like doesn’t read Correctly from phone settings then switching apps or closing it and opening it back will recognize that is actually enabled