#Mobile app has been broken since 3 versions ago

1 messages · Page 1 of 1 (latest)

dusk lily
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Hello,

I am on Version 1.100 for both the server and app. I upgraded typically on each version but have since been unable to load memories or photos on the main view. I can see albums and people, but photos don't load.

sullen quailBOT
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:wave: Hey @dusk lily,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: I have read applicable release notes.
  3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
  4. :ballot_box_with_check: I have reviewed Github for known issues.
  5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

dusk lily
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Note: Immich works fine when viewing from the browser

silk fjord
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Hmm... Any server logs?

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To me this really looks like mobile or server are using the current version on main. However, your compose file doesn't indicate that

orchid goblet
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Something is going on with your instance, perhaps the good way is to rebuild it since you kept running into issues for a while now

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You are also running on a Pi, correct?

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Maybe before rebuild your instance, run thumbnail generation job for missing first, then if it doesn’t help, run for all

dusk lily
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How do I rebuild the instance?

dusk lily
dusk lily
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Although it's just that no images load on mobile. On the web browser, all images are there

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Thumbnails and all

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Nothing is broken on the web browser version

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The only images that appear in the main feed of the app, are images which are within an album

lethal pond
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It doesn't look like anything is wrong with your instance btw.

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You should export/share the full mobile logs though.

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I think what you are seeing is a bug FYI. Some more details in the mobile logs would be helpful.

dusk lily
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@lethal pond Is this okay?

dusk lily
lethal pond
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Yeah this looks like a mobile specific error.

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Can you open a bug report on GitHub?

dusk lily
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Ah I don't have GitHub and I'm working atm unfortunately

lethal pond
dusk lily
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Thank you!

orchid goblet
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Yeah we haven’t figured out why it happens like this yet

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Some bug from the mobile app that is not clear why it cannot fetch all the assets

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Very weird

lethal pond
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There is a bug in the log logic where a more detailed error isn't sent. Once that is in, it will hopefully be easier to see what is going wrong.

next lotus
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is this normal?

ghcr.io/immich-app/immich-machine-learning       release-cuda       4.53GB
orchid goblet