#not able to login through the IOS app but through the browser it’s work

1 messages · Page 1 of 1 (latest)

cobalt wraith
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not able to login through the IOS app but through the browser it’s work
Can someone help me please?
I am not able to backup my photos .

bronze berryBOT
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:wave: Hey @cobalt wraith,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Checklist

  1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: I have read applicable release notes.
  3. :blue_square: I have reviewed the FAQs for known issues.
  4. :blue_square: I have reviewed Github for known issues.
  5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

ripe sun
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Make sure your app and server are on the same version

cobalt wraith
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Thanks

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It’s solved the issue
But how you suggest me automatically pull the latest docker image?

feral epoch
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Watch tower automatically watches for docker updates. But it's probably better to turn auto update off for the mobile app to have better control.

ripe sun
cobalt wraith
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But on the iPhone I upgrade automatically when updates existing . I should upgrade the every time manually? Sound like a lot of manual process.