Way to fix this issue on the mobile app? Some pictures just not showing.

[lilac salmon]

There are lots of stretches where the pictures just don't show up. Sometimes it's just a few inside many others that are correct, and other times it's long stretches like this one. When I click on the picture to open it nothing happens, just a picture with a line through it. Should I uninstall and reinstall the app? Anything else I should try? I'm on the current version of both the server and the Android client. Thanks.

[autumn yarrow]

:wave: Hey @lilac salmon,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: I have read applicable release notes.
3. :blue_square: I have reviewed the FAQs for known issues.
4. :blue_square: I have reviewed Github for known issues.
5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[naive oxide]

Can you post the information requested by the bot? Are you using a proxy? Only mobile or mobile and web?

[lilac salmon]

I'm on my home network. web works fine. This is the client. I'll try to reinstall it.

[lilac salmon]

Uninstall the app and deleted all the associated data, and reinstalled the app and let it do a full rebuild. Now the pictures seem to be there. I was hoping there might be a way to troubleshoot it without having to reinstall, but in the end, I guess this was quicker.