#Immich - Power outage most photos showing Offline Path

1 messages · Page 1 of 1 (latest)

rough relic
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Hello everyone, hope all is well.

I came asking for some help, if help is possible.

I am running Immich on a Laptop in docker containers, connected to a USB dock where I have a 4TB HDD drive. Immich is saving the data to this drive.
Today I had a power outage due to a storm, and while the laptop where Immich is running did not went down due to the laptop battery, the USB dock did, it is powered seperatly...

After the power came back up, I can't see most of the pictures in the Immich App, they just don't load, only appearing their metadata.
In the immich_server logs I see the following:

[Nest] 7 - 01/16/2024, 10:11:37 PM ERROR [Error: EIO: i/o error, access 'upload/thumbs/1071890f-45ff-4043-9cec-d62d07aee86d/19/3a/193ab06c-ed3f-4fcb-928f-646d944f172f.jpeg'] Unable to send file: Error
[Nest] 7 - 01/16/2024, 10:11:37 PM WARN [ExpressAdapter] Content-Type doesn't match Reply body, you might need a custom ExceptionFilter for non-JSON responses
[Nest] 7 - 01/16/2024, 10:11:37 PM ERROR [ExceptionsHandler] EIO: i/o error, access 'upload/thumbs/1071890f-45ff-4043-9cec-d62d07aee86d/19/3a/193ab06c-ed3f-4fcb-928f-646d944f172f.jpeg'

The files are in the disk drive, and the photos at least are not corrupted.

Is there any way I can make Immich fetch the photos, thumbnails, etc that are in the disk?
I am not sure why he is not fetching them right now, they are in the same path, I am probably missing something that changed when the disk went down and came back up.

I have backups of the photos elsewhere, but I dont have a backup of the containers... I know I know... I have started to play with Immich a few weeks ago and just haven't come around to it.
I would really like to fetch the album that I created in Immich during this week.

If anyone can help, I appreciatte.

If there is really no solution, well, that's on me.

Thank you.

full forgeBOT
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:wave: Hey @rough relic,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: I have read applicable release notes.
  3. :blue_square: I have reviewed the FAQs for known issues.
  4. :blue_square: I have reviewed Github for known issues.
  5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

bright adder
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Definitely sounds like an issue with the disk mount. Try rebooting your system

rough relic
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I thought of restarting the docker containers, but was affraid that might ending up corrupting something

bright adder
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That shouldn't happen. I would recommend restarting the whole computer to make sure the connection to the hdd gets reset properly

full forgeBOT
rough relic
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Oh thank you it worked! Appreciate the help. 😀

Now, time to finally configure those container backups.

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Sorry for the trouble!