#Intermittent Partner Album Sharing

1 messages · Page 1 of 1 (latest)

tawny tundra
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I'm having a heck of a time troubleshooting album sharing. I've shared multiple albums with another user, and they are not populating in their Immich iOS app at all. Their screen just says "Empty List". I'm not even sure where to start. We do have each other selected as partners. If I log into their immich account on the web, they are all there, but they just aren't populating in the immich app.

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Intermittent Partner Album Sharing

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I did try deleting the immich ios app from their phone and redownloading it and logging back in.

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The app is 1.86.0 build 126 and the server is 1.86.0

clear locust
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the app will need to finish indexing the assets first before the album can show up

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on the mobile app, it uses Dart to calculating the hash to it is quite slow

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we have plan in the future to swiftch that part to Swift for faster indexing

tawny tundra
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Okay, it appears it calculated the assets on the phone?

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but also, they just haven't appeared after multiple days, since last Friday.

clear locust
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if they close the app, it won't be able to calculate anything. Can you make sure that they have one album selected for backup

tawny tundra
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They do. We've already backed up all their photos.

clear locust
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Can you check the app log?

tawny tundra
clear locust
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when you click on the Photos page, do you still see the progress circle spinning?

tawny tundra
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No

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Hmmm

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well, yes I do.

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Now it's stopped

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And they are there!

clear locust
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check the sharing page again

tawny tundra
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They just loaded.

clear locust
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okay

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yeah

tawny tundra
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Weird.

clear locust
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sorry man, we need to make this part less confusing

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this is a quite complex mechanism 😄

tawny tundra
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lol

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no worries.

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I thought I had their phone open for a long time and it would have finished, but maybe not enough?

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We set it up last Friday which is when I started noticing they couldn't see the albums.