help-desk-support

Backing Up to an External Drive 27 messages

Sep 3, 2025, 10:19 AM Setup Usage Question Ready

New user - a couple of setup questions 10 messages

Sep 3, 2025, 9:08 AM Setup

How to get rid of accidentally imported thumbnails? 5 messages

Sep 3, 2025, 8:56 AM Question

Immich does not pick up new date/metadata from (some) video files 9 messages

Sep 3, 2025, 7:57 AM Usage Question Ready

All jobs getting stuck after external library files changed 13 messages

Sep 3, 2025, 7:36 AM Question Server Ready

Photos showing with wrong date 2 messages

Sep 3, 2025, 6:44 AM Server Question

Struggling to understand what bottlenecks the thumbnail generation process 2 messages

Sep 3, 2025, 4:55 AM Usage

HTTPS impossible on MacOS? 227 messages

Sep 3, 2025, 1:38 AM Setup Web Server Ready

iOS: Unable to backup 1 asset with no name or ID but has Oct 4th, 2020 date 47 messages

Sep 2, 2025, 10:42 PM Question Usage Mobile Ready

new storage location 7 messages

Sep 2, 2025, 9:54 PM Setup Question

OAuth login hangs *after* auth succeeds 6 messages

Sep 2, 2025, 9:34 PM Question Server Ready

HDR not displaying correctly on iOS app and web 3 messages

Sep 2, 2025, 9:25 PM Question

Restoring Backup 6 messages

Sep 2, 2025, 8:47 PM Question Ready

Immich seems to pull from filedata and not metadata on import. 2 messages

Sep 2, 2025, 8:16 PM Usage Web Question

restoring library in LXC 10 messages

Sep 2, 2025, 7:11 PM Setup

redis and machine learning path 3 messages

Sep 2, 2025, 6:55 PM Question

Lots of data duplication after restoring from a disk 5 messages

Sep 2, 2025, 6:03 PM Usage Server Question

iOS Live photos no sound 16 messages

Sep 2, 2025, 5:32 PM Question

External library as main? 8 messages

Sep 2, 2025, 5:30 PM Question

Face recognition and multiple accounts 2 messages

Sep 2, 2025, 4:27 PM Setup Question

Some images are Black 8 messages

Sep 2, 2025, 4:07 PM Mobile Ready

Beta upload error#immichbeta#casaos 2 messages

Sep 2, 2025, 3:06 PM Mobile

Trying to set up Immich on my Synology, but the current documentation instructions do not match. 3 messages

Sep 2, 2025, 2:50 PM Setup Solved Question Ready

Re-importing files into Immich after DB restore 15 messages

Sep 2, 2025, 2:26 PM Solved Server

GPS location from sidecar files not being picked up? 25 messages

Sep 2, 2025, 9:32 AM Question Ready

Immich-Machine-Learning 79 messages

Sep 2, 2025, 8:49 AM Setup Usage Server Question

No Metadata in Android App 7 messages

Sep 2, 2025, 8:25 AM Question Mobile Ready

Replace external library to internal library 6 messages

Sep 2, 2025, 6:14 AM Question Ready

upload location on unraid with docker compose manager 8 messages

Sep 2, 2025, 3:07 AM Server Question

External Library - 0 Images 34 messages

Sep 2, 2025, 2:38 AM Question Ready

mobile: preload thumbnails (+ preview image) 5 messages

Sep 2, 2025, 12:20 AM Usage Mobile Question

Reverse proxy work app, not web 9 messages

Sep 1, 2025, 11:32 PM Setup Web Question

[Beta] New timeline causing image timestamps to be incorrectly updated 3 messages

Sep 1, 2025, 11:06 PM Mobile

Immich crashing unexpectly 14 messages

Sep 1, 2025, 7:40 PM Setup Solved Server Ready

Hi, 24 messages

Sep 1, 2025, 4:42 PM Usage Question

V1.140.1 crashed after file upload, downgrade to V.1.138.1 throws corrupted migrations error 21 messages

Sep 1, 2025, 4:41 PM Setup Usage

Immich app redeploys when scanning or creating previews 6 messages

Sep 1, 2025, 1:23 PM Setup Question

Three-way Google Photos/Immich/NAS mess 6 messages

Sep 1, 2025, 12:24 PM Question

How to run jobs like Extract Metadata on only part of collection? 12 messages

Sep 1, 2025, 12:23 PM Usage Question Ready

Unplayable videos with !-symbol 29 messages

Sep 1, 2025, 11:15 AM Question Ready

Memories not working / Manual jobs not run 2 messages

Sep 1, 2025, 11:05 AM Question Usage Server Ready

Phone import doesn’t respect dates 19 messages

Sep 1, 2025, 10:33 AM Web Mobile Ready

Exit code 132 10 messages

Sep 1, 2025, 9:51 AM Setup Server Ready

struggling with face recognition 53 messages

Sep 1, 2025, 9:06 AM Server Question

Machine Learning not starting / Memories not working 2 messages

Sep 1, 2025, 8:51 AM Server Question

Image name detail 7 messages

Sep 1, 2025, 8:22 AM Question

Advise on backup strategy with restic 10 messages

Sep 1, 2025, 7:47 AM Setup Solved Question Ready Server

No audio support for HEIC format? 21 messages

Sep 1, 2025, 6:13 AM Setup Web Question

Immich using up all phone storage during video upload 9 messages

Sep 1, 2025, 3:25 AM Question Mobile Ready

External Library to normal back up 8 messages

Sep 1, 2025, 3:11 AM Setup Question Ready Usage Mobile