#like ... its a chart. It worked until 3
magic widget
its frustrating that they are not treating this as a entire-userbase facing loss of tracking data
its the chart that used to look like this
weak hull
And I just noticed that my account $credit has been wiped out, but I'll figure that out later. SMH
magic widget
I liked that chart. Now its ... gone. And openai seemingly doesn't know
weak hull
Same, but I haven't used it recently
magic widget
its gone for everyone. Kind of need a class action >.<
just odd cos its still tracking your 5 hour/weekly on that page, and tracks your conversatiosn and turns on that page, but not your usage
weak hull
OK, let's define terms. What is "Personal usage"?
magic widget
your codex use, that you see in the 5 hour quota. This stuff
weak hull
We separate that from "Credit usage history" because (I believe) that's paid credits. still looking...
(You can tell I haven't been here in a while.)
magic widget
yeah there's a section for credit use but I never use credits so I wouldn't have a clue what that looks like
weak hull
Look up at the top, the range selector.
magic widget
until 3 or so days ago that page showed your running usage quota, your use history, your turns/conversations, and your skills uses. Now one of the charts is dead
weak hull
See if you can get older history
magic widget
they're all showing hte same range, and that one chart is always blank now. Didn't use to be
weak hull
Can you do a Custom range? It looks like it's limited to about 3 months.
magic widget
that pink chart I posted a few lines up is only a couple days old, I would expect to see all the same pink lines just with a few more days. Matching my turns/conversations graph
weak hull
Yeah, I get that, I just want to see if maybe they have old history that they are showing, or if they're not showing any history.
magic widget
nope, the entire chart is blank for as far back as you can go. Its clearly a bug, just apparently very hard to explain to openai that 5 charts on one page, one suddently stopped working
weak hull
Yup. Here's a clear indicator. My Cloud usage is in red for this time period, but the Personal usage shows No data for the period. Obviously that's a bug. It's an easy confirmation.
magic widget
would you be willing to do a screen capture of your entire usage page just so I can attach a second person's to this bug report?
weak hull
I'm still looking to make sure we have a good case. I still need to see an official definition of "personal usage" to see if it's supposed to include cloud. We can both see it doesn't include anything. Anyone can easily go to that screen and see that there's "no data for this period", which should show something for the period ... if we understand what "personal" means. Maybe they redefined it. I dunno, gotta look.
magic widget
I was watching it as I haven't been using codex for all that long so it was an interesting graph shape, and it disappeared abruptly. Not that they would tell us if they suddenly changed the definition of "personal" anyway. I am not on a business plan, just plus, so I figure I'm the definition of "personal use"
weak hull
Looking at this now https://developers.openai.com/codex/enterprise/governance#dashboard-views
mentioned, no def
magic widget
if its a wider backend issue with their reporting API, its only been broken for a couple days so companies won't notice until they do end of month reports
weak hull
agreed
magic widget
I mean look at you not noticing ... its most interesting for new users
weak hull
certainly - and my money looks like it's gone. that's kinda interesting too.
Do you have a legend for the pink chart?
magic widget
that's cli
trying to figureout where my codex identifier is and chatgpt has sent me off to platform and got distracted by the OTHER charting bug I want to report ... "lol look at you with spend but 0 tokens" yes i'm aware that's the bug I want sorted next
weak hull
OK. I just asked ChatGPT and it doesn't see what "personal usage" is either. It's really possible that the chart is undefined and therefore not useful, so they stopped tracking. But of course we don't know that yet. I'm still looking a bit.
https://chatgpt.com/share/6a0f9397-650c-83e8-954f-2ffa545a74ed
magic widget
the platform api dashboard showing zeros annoys the crap out of me too but that's a different bug. It just shows "default project" not "all projects" and I have my api keys attached to projects. Far more stupid bug
I will pester them about that later. Now I wanna try hitting hte codex usage api direct
weak hull
I hear ya. I used to know where that workspace ID is but it's been a while. Looking.
Hell, I don't even see where to create a new organization anymore.
magic widget
I may be getting codex to help draft the reply email >.>
this is codex cli so it has the tact of a sledgehammer which is normally terrible for emails but this is technical
weak hull
Note from the link that I provided that the feature is for Enterprise. There is no similar documentation for other tiers. Personal Usage applies in Enterprise because it's Business. For other accounts, it's kinda all Personal.
I'm not saying that's all accurate, or if it is that it's right, and I know it was there before.
But. Can you tell me what that chart had that's not in another chart?
magic widget
oh yeah its politely worded around the request for organisation ID. I do have one because I use the api but I'm a personal codex user
magic widget
But. Can you tell me what that chart had that's not in another chart?
use by time, so you can see how many tokens you burned per business day. its interesting
weak hull
Me too. Plus account, one org plus the default, but I think everyone has that.
magic widget
whoever has got this support ticket is very enterprisey
weak hull
ah right, OK, looking for that.
News to me - analytics isn't even a category in the non-Enterprise docs!
magic widget
I've never gone poking around in teh network request responses for chatgpt pages so this is all really quite interesting and seriously this is rather onerous, I'm used to bug requests coming in like "the timber page is broken!!!!" and then you need to either figure out on your own what they mean by "the timber page" or politely ask for more information
weak hull
hmmm, we're looking for API info, not even codex.
yeah, this is a different experience but it's good to know where this crap is.
yeah, so let's assume for a moment (and I'm just thinking out loud) that Personal Usage is a different category under Enterprise and only for Codex - cuz that's the only place where it's documented.
Now, you want API usage, even if they're free tokens.
So now I'm looking under API docs
Meh, coming back. We do want codex-specific data, not general API data which is different.
magic widget
vibe coding peasants like to look at charts of how many tokens they burned. Heck, can print out charts and put them on your basement wall, they look nice
weak hull
Dude, I wrote the code-usage app, I get it.
magic widget
I imageine a vibe coding noob wouldn't have got this far reporting this bug >.<
weak hull
I'm still thinking about this a bit but at this point I'd be happy to do the dance with Support if you wish. The issue is simple:
On https://chatgpt.com/codex/cloud/settings/analytics the "Personal usage" chart used to show Codex token usage for Plus accounts. It now shows "No data for this period". I've verified that this is the same for everyone that I have asked.
There is also no documentation for this page.
Please document the page and restore the data for the chart.
I think that's all that's necessary. I'm looking back at their list of ransom demands...
magic widget
codex has drafted up a nice response but I think I'll add the request for documentation to it
weak hull
In response to Support inquiries about Org ID, workspace, timestamps, headers, and specific tasks: No one has this data anymore for any transaction type for any date. There is "no data".
Simpler than what you have there?
magic widget
yeah. Will edit. Obviously its very codex, and as a cli user its got almost no personality
I need to suit up and get more coffee before I send this. 10am, still in pajamas. Pants make everything more official
the wording of this not being submitted as a bug yet though, sheesh. Their triage is insane
weak hull
Meh, I think I provided everything, it answers the questions and you can assert that you have provided all relevant info and would like the matter to be passed on to a human rep. I think the bot will do it.
magic widget
no this is a human, I've got past the bot
weak hull
holy crap, didn't know. OK, well, then this should be pretty easy. They asked you for info (yeah, Enterprise info) and this isn't an E account.
magic widget
as in this is now an email thread with a case number and a (first) name on the email so probably not entirely human, but seems close
yup, been referred to some enterprise guy by triage
weak hull
But! That link is not enterprise. It says Codex. Done.
magic widget
ikr?
weak hull
Once you get to Support, they're very nice and efficient, in my experience. It's worth the middlebot.
(middleman?)
magic widget
just dotting the i's and crossing the t's
weak hull
OK, you got this. Let us know later, eh?
Oh, I found where my money went. 😭 Don't ask.
magic widget
oh my god now they want
A screen recording showing the issue as it happens on the Codex analytics page
ChatGPT-Account-ID header, if available
Confirmation whether any cloud or delegated tasks, if available on your account, produce non-zero values
Confirmation whether the issue only occurs for local tasks or also occurs with cloud/delegated tasks
weak hull
I just took this screenshot from an account. You can send this to them.
This issue is clear. "Product Activity" shows "187 threads". "Personal Usage" shows "No data".
- Either Personal Usage is broken.
- Or there is a new definition for Personal Usage. What kind of activity or data should be in that chart? Document that.
magic widget
This mornings email was “thank you for all the things but we still need a screen recording before we’ll look at it”
Aaaaaaaaargh