Unable to load conversation | OpenAI | Page 1

pastel oasisBOT Aug 7, 2025, 11:03 AM

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Reported by @north marsh

Bug Report: Unable to load conversation

`Steps to Reproduce`

click on the conversation on the side menu and error appears ( suddenly the conversation stoped working)

`Expected Result`

to be able to continue the conversation

`Actual Result`

Unable to load conversation 689468a3-cf18-8331-8330-77bfee6dc177

`Environment`

Browser (on desktop app OS doesnt appear the conversation)

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Additional Information

Please provide relevant details to help resolve the issue, such as:

ChatGPT Shared Link (if applicable).
Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

radiant elbow Aug 7, 2025, 12:15 PM

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I'm also getting this problem

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I have 7 chats but only this one has this problem and other 6 still works normally

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The bug only exist on app and not web

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I tried to log out and log back in and even deleted to reinstall and still don't work

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Tried refreshing doesn't work

north marsh Aug 7, 2025, 3:57 PM

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pastel oasis Reported by <@905877810659340418>

This is the notification Im still having - without acces to the conversation.

raw flume Aug 8, 2025, 1:35 AM

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Same. For me, it seems to be failing to load any conversation in a Project. It also loses the current Project conversation if I exit voice mode.

fossil ermine Aug 8, 2025, 6:38 AM

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I have this problem now too

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And I'm locked out of other models

plush cypress Aug 8, 2025, 6:53 AM

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I've had this before and assume it has various causes. I was working on something and then got upgraded to GPT 5 mid-conversation before I hit 'stop' during thinking and it crashed. Now, I am unable to load conversation 686db670-3270-8013-870f-ad15c4f838a1 - and I also can't delete it from my sidebar, which is annoying too.

radiant elbow Aug 8, 2025, 2:42 PM

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Anyone have any idea if this is fixed?

tacit falcon Aug 9, 2025, 3:34 AM

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hope this problems can fix, is still can't use almost 2 day

radiant elbow Aug 9, 2025, 12:59 PM

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It's ridiculous

idle raft Aug 10, 2025, 5:21 AM

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I think this is the same thing that's happening to me, and I think it is with conversations in which I have used the voice-to-text feature in the text bar (not Voice mode). This is only occuring in Android app and all conversations are fine in iOS and browser.

radiant elbow Aug 10, 2025, 5:36 AM

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When will this be fixed

radiant elbow Aug 10, 2025, 12:30 PM

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It's still happening

fossil rover Aug 10, 2025, 1:00 PM

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Here is what happened. I tried to use the ChatGTP microphone to speak in the ChatGTP. Then I had to open the settings and allow permissions. After that a message told me that I have to restart the ChatGTP 5. Which I did.
But after restarting I have realized that important chats from July 29th until today was missing. Then I went and I downloaded the chat history I had. And realized that the chats weren't missing inside the conversations.json file. But they were merged into a single file from July 29th until today.
Although even the messages existed inside conversations.json, still doesn't show in my ChatGTP chat bar.
ChatGTP told to send you this....
"Since July 29, all my separate chats have been merged into one conversation named AddClientForm Fix Continuation. I’ve lost the ability to access them individually from the left sidebar. These chats contain important development history for my project. Please investigate and restore the original separate conversations for July 29 – Aug 10.”

radiant elbow Aug 12, 2025, 7:57 AM

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It's literally been days and this is still happening

urban zephyr Aug 13, 2025, 2:01 AM

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Just had this happen to me. Well, I guess I'm not in this alone…

radiant elbow Aug 13, 2025, 5:32 AM

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It's now fixed for me

#Unable to load conversation